Field Service Engineer (Field Based) Frederick, MD

BD; Maryland; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

BD Parata is seeking a Field Support Engineer based in the Frederick, MD area. You will provide technical service and support for the company’s pharmacy automation products, traveling within the territory as the primary technical resource for customers to maximize equipment performance and uptime.

This role requires troubleshooting electromechanical systems, working independently, and delivering exceptional customer service in healthcare environments.

Qualifications

• 3+ years in field service or related technical role.
• Strong troubleshooting across mechanical, electrical, computing, and networking.
• Proficient with Windows OS and Microsoft Office.
• Basic networking knowledge (routers, switches, IP) and diagnostics.
• Valid driver's license and willingness to travel.

Responsibilities

• Deliver on-site technical service and support for pharmacy automation.
• Troubleshoot, diagnose, repair, and maintain equipment and software.
• Perform preventive maintenance to maximize uptime.
• Train customers on operation and maintenance procedures.
• Respond to service requests within SLAs.
• Collaborate with regional teams to resolve complex issues.
• Support installation and deployment of new systems.
• Document activities and resolutions in Salesforce Field Service Lightning.
• Travel within territory; on-call and overtime as needed.

Skills

Field service

Troubleshooting

Customer service

Windows OS

Networking basics

Education

High School Diploma or GED

Associate's degree in STEM

Tools

Salesforce Field Service Lightning

Job description

We Are The People Who Give Possibilities Purpose

Job Description

Are you looking for your next career opportunity?

BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area. In this highly visible, customer-facing role, you will provide technical service and support for BD Parata's suite of pharmacy automation products. You will travel throughout the assigned territory, serving as the primary technical resource for customers while helping maximize equipment performance, reliability, and uptime.

This position is ideal for individuals who enjoy troubleshooting complex electromechanical systems, working independently, and delivering exceptional customer service.

For more information on BD Parata Pharmacy Automation products, visit: https://parata.com

Key Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• Train customers on equipment operation, best practices, and routine maintenance procedures.
• Respond to service requests within established service-level agreements (SLAs).
• Collaborate with regional and national service teams to resolve complex technical issues.
• Support installation and implementation activities for new automation systems as needed.
• Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• Travel throughout the assigned territory, including occasional overnight travel.
• Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

Minimum Qualifications

• High School Diploma or GED with 3+ years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

Preferred Qualifications

• Associate's degree or equivalent experience in a STEM, technical, or engineering-related field.
• Experience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.
• Prior customer-facing technical service experience.
• Candidates with military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience are strongly encouraged to apply.

Work Environment and Physical Demands

• Work is performed primarily in pharmacy and healthcare environments.
• Frequent standing, walking, bending, lifting, and maneuvering equipment is required.
• Ability to lift, carry, push, or pull up to 50 pounds frequently and up to 100 pounds occasionally.
• Ability to stand for extended periods during service, maintenance, and installation activities.
• Daily vehicle travel throughout the assigned territory is required, with occasional air travel as needed.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location USA NC - Durham - Roche Drive

Additional Locations

Work Shift NA (United States of America)

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.

Benefits May Include

• Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.
• Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.
• Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.
• Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.

Additional details regarding benefits and well-being programs can be found in Our Commitment to You.

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$25.50 - $40.80 USD Hourly