Field Service Engineer - EUV

TRUMPF North America; Phoenix (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

TRUMPF Inc. in the United States is seeking a Field Service Engineer to install, retrofit, upgrade and repair EUV Drive Laser systems for leading semiconductor customers.

You will join a multi-disciplinary team and engage in on-site and remote troubleshooting, with after-hours support and international collaboration. Responsibilities include installing systems, performing preventive maintenance, providing technical support by phone and email, and utilizing SIS for case management.

Qualifications

• Minimum associate's degree in technical field or equivalent experience.
• 1–2 years in field service or equivalent in customer service.
• 2–3 years in field service machine final qualification experience preferred.

Responsibilities

• Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members.
• Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required.
• Provide preventative maintenance of EUV-DL systems.
• Answer calls for technical support via telephone and email.
• Utilize remote diagnostics capabilities to resolve customer concerns.
• Understand and utilize technical documentation, schematics, and blueprints during technical support missions.
• Can be part of a multi-national team of engineers.
• Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency.
• Use Service Information Software (SIS) to create, manage and close cases, missions, and reports.
• Interface with TRUMPF departments as necessary to obtain answers to technical problems.
• Report discrepancies, unresolved or recurrent problems to EUV Management.
• Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner.

Skills

Electrical systems

Diagnostic skills

Troubleshooting

Remote diagnostics

Communication

Education

Associate's degree in technical field

Tools

SIS

SAP

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

TRUMPF is the world's leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team.

Duties & Responsibilities

• Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
• Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
• Provide preventative maintenance of EUV-DL systems
• Answer calls for technical support via telephone and email
• Utilize remote diagnostics capabilities to resolve customer concerns
• Understand and utilize technical documentation, schematics, and blueprints during technical support missions
• Can be part of a multi-national team of engineers
• Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency
• support
• Utilize Service Information Software (SIS) to create, manage and close cases, missions, and
• reports
• Interface with TRUMPF departments as necessary to obtain answers to technical problems
• Report discrepancies, unresolved or recurrent problems to EUV Management
• Maintain communication with customers, field service engineers and other TRUMPF Inc.
• personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see
• Employee Handbook and Service Manual)
• Use knowledge of SAP software and other computer skills as required
• Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
• Some weekend work may change to temporary shift schedule depending on customer needs
• Attend training classes as required to maintain skill levels
• Stay up to date with new product introductions
• Must be able to lift and carry up to 70lbs.
• Ability to relocate to Phoenix, AZ

Travel

• Up to 100% travel, as determined by management Domestic and International
• Unrestricted ability to travel throughout North America, Europe, and Asia
• Must maintain Valid Driver's License
• Occasional overnights as needed

Education & Experience

• Minimum associate's degree in technical field or equivalent experience
• One or more years of experience in field service or equivalent in customer service
• 1-2 years in field service machine commissioning experience preferred
• 2-3 years in field service machine final qualification experience preferred
• Must have strong electrical and computer systems background, and strong diagnostic experience
• Good mechanical proficiency with hand tools to include precision measurement tools

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.