Field Service Engineer (Electron Microscopy)

Thermo Fisher Scientific Inc.; New Mexico; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in scientific technology is seeking Field Service Engineers across the U.S. to provide technical support and customer service for high-performance electron microscopy equipment. The ideal candidates will have a strong engineering background, excellent problem-solving skills, and a passion for technology, with opportunities for professional growth and development.

Benefits

Competitive salary and comprehensive benefits package

Qualifications

• Minimum of 2+ years of experience in a related field.
• Driver’s License required.
• Travel up to 75%.

Responsibilities

• Conduct on-site installation, repair, testing, and maintenance of electron microscopes.
• Troubleshoot and repair equipment, providing support to customers.
• Provide training and mentorship to customers and new field service engineers.

Skills

Analytical troubleshooting

Problem-solving abilities

Interest in technology

Knowledge of electron microscopes

Education

Bachelor's degree in mechatronics, electronics/engineering

Job description

Job Requirements

Opportunities:

We have multiple opportunities to join our Field Service Engineering team at different levels within the upper 48 states: Field Service Engineer II, III, and Senior. Qualifications for each level will be dependent on education and years of experience. We will be hiring candidates throughout the year in different regions.

How You Will Make an Impact:

Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Company Overview:

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than$40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD

Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Key Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer.
• Conduct on-site installation, repair, testing, and maintenance of
• Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel.
• Develop positive working relationships with customers and company personnel.
• Submit detailed field service reports.
• Provide training and mentorship to customers and new field service engineers.
• Offer feedback to product quality and sales teams and update system documentation.
• Act as a subject matter expert and resource for training.

Education: Minimum is a bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent experience.

Experience: Minimum of 2+ years of experience in a related field.

Knowledge, Skills, Abilities:

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.
• Driver’s License required.
• Travel up to 75%

Physical Requirements: Excellent hand-eye coordination and manual dexterity.

Salary and Benefits: Competitive salary and comprehensive benefits package

Work Experience

Education: Minimum is a bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent experience.

Experience: Minimum of 2+ years of experience in a related field.

Knowledge, Skills, Abilities:

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.
• Driver’s License required.
• Travel up to 75%

Physical Requirements: Excellent hand-eye coordination and manual dexterity.

Salary and Benefits: Competitive salary and comprehensive benefits package