Field Service Engineer - Digital Radiography (75% Travel)

Samsung Healthcare USA; Virginia Beach (VA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Disability insurance

401k retirement plan

Tuition reimbursement

Paid time off

Job summary

Samsung HME America is seeking a Field Service Engineer for Digital Radiography to install, calibrate, repair, and maintain imaging systems across the Mid-Atlantic region, including Maryland, Virginia, DC, and West Virginia.

Under supervision of the Regional FSE Manager, you will travel up to 75%, coordinate with dealers and service vendors, and ensure HIPAA compliance, documentation, and safety standards while delivering first-class customer experiences.

Qualifications

• Associates Degrees in Electronics, Telecommunications, or Computer Networking or related discipline or equivalent experience preferred.
• Technical training and at least 2 years hands on experience servicing medical equipment.
• ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification - Health Stream.
• Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking.
• Fluent English verbal and written communication skills.
• Budget, expense, and resource management experience.
• Ability to analyze data and provide informed recommendations.

Responsibilities

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on imaging technologies.
• Consults and collaborates with stakeholders to prepare for installation and deployment of imaging technologies, including electrical, mechanical, software, networking and data retention integration.
• Performs or coordinates assembly and installation of imaging technologies, including electrical, mechanical, software, networking and data integration.
• Prepares periodic maintenance instructions for imaging technologies.
• Performs required safety inspection and performance assurance on imaging technologies.
• Assess imaging technologies for compliance with HIPAA storage and security policies.
• Completes documentation for entry into the centralized maintenance management system.
• Completes and maintains system function, configuration and support documentation.
• Ensures compliance with federal/state/local rules and procedures governing imaging technologies.
• Directly performs or schedules maintenance with dealers or vendors and documents work performed.
• Reviews repairs and preventive maintenance actions and recommends changes to schedules or procedures.
• Analyzes and corrects malfunctions including observation, diagrams, testing, component replacement, network calibration, and collaboration with clinical staff.
• Performs remediation actions on safety and regulatory matters.
• Investigates incidents and documents findings as required.
• Supports decommissioning of imaging technologies per policy.
• Assists with staff in-service education and cross-trains on equipment.
• Develops and implements a plan for professional growth.
• Stays current with advancing technology and required training.
• Performs miscellaneous duties to support organizational needs.

Skills

Fluent English communication

Budget management

Data analysis

Problem solving

Time management

Team player

Self-motivated

Flexibility

Organizational skills

Education

Associates Degree in Electronics, Telecommunications, or Computer Networking or related discipline

Tools

MS Office Suite

Networking basics

Job description

Samsung HME America is seeking a Field Service Engineer for Digital Radiography to install, calibrate, repair, and maintain imaging systems across the Mid-Atlantic region, including Maryland, Virginia, DC, and West Virginia.

Under supervision of the Regional FSE Manager, you will travel up to 75%, coordinate with dealers and service vendors, and ensure HIPAA compliance, documentation, and safety standards while delivering first-class customer experiences.