Field Service Engineer, Data Center- job_id_000046 Job ID- 80

Apple Store; Pasadena (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Apple Store seeks a Field Service Engineer to deploy and maintain servers in global locations. You will work with Data Center teams to ensure reliable infrastructure through effective communication.

The successful candidate will have experience in cabling, manage incidents, and assist with operational tasks. Travel up to 60% is required. Join our team to help transform extraordinary ideas into impactful services.

Qualifications

• Experience with rack sizing, equipment installation and decommissioning.
• Hands-on experience with copper and fiber cabling structures.
• Ability to travel up to 60% of the work schedule.

Responsibilities

• Deploy and maintain servers and supporting infrastructure in remote locations.
• Manage incidents and changes to prevent service failures.
• Lead material movements and ensure compliance with specifications.
• Identify issues and perform Root Cause Analysis.

Skills

Data center operational tasks

Cabling infrastructure

Problem solving

Excellent communication

Tools

DCIM tools

Job description

Location

Austin, Texas, United States

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. Join Apple and help us leave the world better than we found it! In this role you will focus on developing and sustaining solutions through communication and coordination with Apple Data Center teams and Business Groups to help deliver a solid infrastructure and services to meet global business objectives. We seek a self‑starter, visionary team player with strong infrastructure cabling capabilities to drive standards as well as innovative methodologies to achieve these objectives who likes to travel to locations worldwide.

Description

The Data Center Operations group is looking for a Field Service Engineer. The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in our remote locations globally.

Responsibilities

• Help complete projects in the deployment and maintenance of compute servers, including cabling infrastructure and DCIM elements.
• Provide DC incident management and change control to prevent and/or manage failure scenarios leading to the recovery of services with improvement plans to mitigate future occurrence.
• Vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards.
• Lead material movements with Engineers, Project Managers and/or Customer Business teams on driving movements within required delivery timelines.
• Ensure required actions are implemented in Apple systems to facilitate job function.
• Identify issues and perform Root Cause Analysis to prevent future operational impact.
• Travel to various locations domestically and internationally where our colocation sites are located.

Minimum Qualifications

• Experience with data center operational tasks, including rack sizing, equipment installation and decommissioning.
• Ability to sit, stand, bend, stoop, push, pull, reach and lift as required on a continuous basis with items that can weigh up to 75lbs.
• Hands‑on experience with various copper and fiber cabling structures.
• Ability to travel up to 60% of your work schedule.

Preferred Qualifications

• Capable of independent problem solving and self‑motivated.
• 4+ years’ experience or related experience in a data center environment.
• Strong communicator at all levels with excellent oral and written skills to a variety of audiences.
• Ability to build and grow relationships and collaborate with other teams.
• Prior experience in DC operations, supply chain, DC Construction.
• Experience with DCIM (Data Center Infrastructure Management) tools.
• Possess a global perspective with the ability to understand and work effectively in a culturally diverse organization.
• Ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.

Job ID

Field Service Engineer, Data Center - job_id_000046, Job ID- 80