Field Service Engineer — Customer Equipment Expert

Applied Materials; Austin (TX); On-site; USD 77,000 - 106,000; Full time

Job summary

Applied Materials is seeking a Field Service Engineer to install, maintain, and upgrade customer equipment across multiple sites. You will diagnose issues using basic techniques and coordinate with senior engineers to address roadmaps and requirements.

The role requires hands-on mechanical, electrical, and vacuum system work, with travel and on-site safety considerations. Strong communication and travel readiness are essential.

Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification.
• 4-7 years of work experience in semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers].
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Train and mentor junior Field Service Engineers [Customer Engineers].
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties, as assigned.

Skills

Communication skills

Mechanical aptitude

Digital multimeters

Education

Associate degree or certified training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Applied Materials is seeking a Field Service Engineer to install, maintain, and upgrade customer equipment across multiple sites. You will diagnose issues using basic techniques and coordinate with senior engineers to address roadmaps and requirements.

The role requires hands-on mechanical, electrical, and vacuum system work, with travel and on-site safety considerations. Strong communication and travel readiness are essential.