Field Service Engineer: Commissioning & On‑Site Support

Sapphire Technologies group; Cypress (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Comprehensive health benefits

401(k) retirement plan with company match

Job summary

Sapphire Technologies group is seeking a Customer Service Engineer based in Cypress, California. The role involves technical support, commissioning, and troubleshooting of machines and integrated systems.

The ideal candidate will have an engineering degree, strong communication skills, and a willingness to travel up to 70% during busy periods. Employees enjoy a competitive benefits package, including health benefits and a 401(k) plan with company match.

Qualifications

• Ability to diagnose commissioned equipment at customer sites.
• Willingness to work with specialized engineers for diagnostics.
• Comfortable with travel, approximately 50% of the time.

Responsibilities

• Commission prototypes and support installation at customer facilities.
• Coordinate with internal teams for testing and troubleshooting.
• Document commissioning and field service activities.

Skills

Engineering Degree (Mechanical/Electrical)

5 years experience desirable

Ability to read schematics

Hands-on experience with rotating machinery

Strong written and oral communication skills

Education

Engineering Degree (Mechanical/Electrical)

Tools

Data acquisition and diagnostic instrumentation

RS-232/485 communication protocols

MODBUS protocols

Job description

Sapphire Technologies group is seeking a Customer Service Engineer based in Cypress, California. The role involves technical support, commissioning, and troubleshooting of machines and integrated systems.

The ideal candidate will have an engineering degree, strong communication skills, and a willingness to travel up to 70% during busy periods. Employees enjoy a competitive benefits package, including health benefits and a 401(k) plan with company match.