Field Service Engineer - Boston, MA.

myGwork - LGBTQ+ Business Community; Boston (MA); Remote; USD 130,000 - 180,000; Full time

Job summary

A leading company in the medical device industry seeks a Field Service Engineer in Boston. This role focuses on enriching customer satisfaction through innovative service solutions, driving relationships, and achieving revenue targets. Candidates need an associate's degree and proficiency in troubleshooting. Travel is required within New England and possibly into Canada, making this position vital for achieving operational excellence.

Qualifications

• 1 year of troubleshooting skills.
• Computer literate in Microsoft Office Suite.
• Ability to manage customer accounts.

Responsibilities

• Responsible for customer satisfaction in all aspects.
• Drive urgency to meet customer needs.
• Cultivate relationships to achieve revenue goals.

Skills

Troubleshooting

Customer Relationship Management

Documentation Practices

Education

Associates degree in mechanical, electrical, biological science

Tools

Microsoft Office Suite

Sales Force

ServiceMax

PowerBI

Job description

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This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

This position reports to the District Service Manager and is part of the Life Sciences Service Organization. This position will work remotely to cover all New England, upstate New York as well as Quebec, a portion of Ontario, and Maritimes.

In This Role, You Will Be Responsible For

• A FSE (Field Service Engineer) must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
• Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
• Ability to cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year‐over‐year growth of 8‐10%
  
  

The Required Qualifications For The Job Include

• Associates degree in mechanical, electrical, biological science or military equivalent.
• 1 year of computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax) as well as Good Documentation Practices (GDP).
• 1 year of troubleshooting skills and ability to use documentation for the purposes of troubleshooting.
  
  

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Local travel is required for this role daily. Ability to travel overnight 40‐50% of the time. Territory includes all New England, upstate New York as well as Quebec, a portion of Ontario, and Maritimes.
• A valid passport or equivalent for travel into Canada
• Ability to lift 50 pounds
  
  

It would be a plus if you also possess the following previous experience:

• 2 + years of prior field service experience in related field is preferred or military equivalent.
• Bachelor's degree in a science discipline, Flow Cytometry, and/or Automation/Acoustic Automation.
• Inventory Management, including but not limited to cycle counts updating car stock and returning aging inventory.
  
  

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 (including applicable boosters) as a condition of employment, subject to reasonable accommodation and applicable law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Device

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