Field Service Engineer | Boston

Hamilton Company; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Hamilton Company is seeking a Field Service Engineer for its Robotics team, focusing on servicing and maintaining high-value robotic instrumentation across the Boston territory. The ideal candidate will be responsible for troubleshooting technical issues, performing preventive maintenance, and ensuring compliance with safety protocols while delivering exceptional customer support. Join a leading company dedicated to driving innovation in a stable and reliable environment offering robust benefits and significant professional growth opportunities.

Benefits

Comprehensive benefits package

Paid vacation and sick time

401(k) plan

Tuition reimbursement

Engaging design projects

Personal Protective Equipment provided

Qualifications

• Experience in technical field service, particularly in life sciences or automation.
• Fluency in English required.
• Ability to lift approximately 60 lbs.

Responsibilities

• Provide high quality customer support through installation and maintenance.
• Conduct troubleshooting and repair of robotic instrumentation.
• Perform site inspections and manage engineering projects.

Skills

Problem-solving

Quality orientation

Technical knowledge

Training ability

Safety consciousness

Adaptability

Education

Engineering degree

Job description

Company Overview

Innovation For A Better WorldHamilton delivers global innovations that contribute to positive change. For over 70 years, Hamilton has partnered with customers to provide technologies, engineering expertise, and reliable solutions that accelerate advancements in research, development, and industrial processes. We facilitate innovations for a healthier, more sustainable future through collaboration and effective solutions.

Responsibilities

Hamilton Company is seeking a Field Service Engineer to join our Robotics team, supporting, repairing and maintaining robotic instrumentation. The ideal candidate will live and work in the field to support the Boston, MA territory.

As a Field Service Engineer with Hamilton Company you will be tasked with providing high quality customer support through instrument installation, maintenance and troubleshooting.

• Perform preventative maintenance.
• Troubleshoot, test, and repair Hamilton equipment.
• Manage engineering projects as assigned.
• Conduct site inspections.
• Mitigate risk, ensure compliance, and evaluate environmental impact.
• Ensure on-site efficiency and safety at all times.
• Estimate costs, approve project designs, and prepare contracts.
• Routinely install, maintain and perform root cause failure analysis on complex automation systems that range from $50,000 to $2,000,000 USD.
• Support custom automation platform designed and built to customer specifications.
• Regularly commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.

Qualifications

• Ability to problem-solve utilizing solid technical knowledge.
• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.
• The FSE must possess and maintain a current, valid Driver License and successfully complete a motor vehicle history check.

Education/Experience

Education:

• Engineering degree from a regionally accredited, not-for-profit university.

Experience:

• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

About Hamilton

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary