Field Service Engineer - Beam Physics

IBA Worldwide; United States; Remote; USD 63,000 - 86,000; Full time

Job summary

A leading company seeks a dedicated individual to lead on-site missions and provide remote support. The role involves preventative maintenance, training delivery, and troubleshooting. Ideal candidates will have a Bachelor's in a relevant field and strong interpersonal skills. Join a mission-driven team committed to excellence and innovation.

Benefits

Medical Insurance

401(k) Plan match

Profit Sharing Plan

Tuition Reimbursement

10 weeks paid Parental Leave

Qualifications

• 3-5 years of related work experience required.
• Experience with dosimetry devices preferred.

Responsibilities

• Lead on-site missions for maintenance and training.
• Document and report interventions accurately.
• Cover Remote Helpdesk shifts for troubleshooting.

Skills

Data analysis

Customer service

Interpersonal skills

Education

Bachelor of Science in physics or electro-mechanical field

Tools

Excel

Python

Calibration tools

Diagnostic equipment

Job description

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Requisition ID: 3433

Location:

US - Home based, US

Work regime: Full-Time

Kind of contract: Open Ended Contract

Responsible to lead on-site missions to perform: Preventative maintenance, Corrective maintenance, Integration and calibration of equipment on new installations, and Deliver training. In addition, the role is responsible for covering Remote Helpdesk shifts consisting of troubleshooting and dedicated support to our installed base.

Challenges we trust you with

• Install and test equipment/systems according to the defined planning, procedure timelines, operating processes, and specifications.

• Perform system troubleshooting and report bugs to the Development Team.

• Maintain equipment/systems according to the maintenance schedule, and repair equipment/systems taking all necessary actions to resolve problems.

• Assist with creation of training material and delivery of training to other colleagues.

• Document and report interventions and actions undertaken with the required level of details and accuracy.

• Cover the Remote Helpdesk shifts consisting of troubleshooting and dedicated support to our installed base.

• Perform other related duties as required and assigned.

What we value

• Bachelor of Science (or equivalent) in physics or electro-mechanical field, and 3-5 years of related work experience.

• Strong experience with Excel and other Microsoft office programs is required.

• Experience with dosimetry devices, calibration tools, and python coding is preferred.

And you also are:

• A team player with strong interpersonal skills.

• Driven, proactive, and hands-on individual.

• Able to follow rules, regulations, and be able to deliver on strict deadlines.

• Willing to travel during the training period (+/- 3 months).

• A flexible person, willing to work in rotating shift work and weekends.

• Data analysis experience.

• Experience with diagnostic equipment.

• Vacuum leak tester

• Troubleshooting of electrical and mechanical systems.

• Customer service oriented.

Travel

Travel, both domestic and international, is a requirement of the role. Durations of up to 4 consecutive weeks can occur and travel with short notice is also possible. Ability to work all shifts (morning, afternoon, and nights). Able to travel frequently, often on weekends and holidays.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$63,300 - $85,500 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!