Field Service Engineer: Automotive Diagnostics & Repair

Group 1 Automotive; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Vehicle discount program

Job summary

Ford Motor Company is seeking a Field Service Engineer to be the primary interface to dealers and technicians, offering repair assistance and promoting customer satisfaction. The ideal candidate thrives in ambiguous environments with a customer‑first mindset and a flexible approach to challenges.

The role emphasizes collaboration with Product Development and Quality teams, support for Ford and Lincoln dealer repair capabilities, and participation in initiatives to improve vehicle diagnosis and

Qualifications

• Bachelor’s Degree in Automotive Technology, Automotive Management, or equivalent.
• 2+ years of experience using Microsoft Office Suite
• 1+ years of automotive experience
• Ability to independently plan, organize, reorganize, prioritize and problem-solve
• Professionalism including customer service/interface skills/experience

Responsibilities

• Provide repair assistance on difficult to repair vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
• Support the product concern identification and resolution process with Product Development and Quality teams
• Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.)
• Support Company initiatives that enhance the vehicle diagnosis and repair process
• Develop and author ethical documents for publication
• Ability to travel overnight, as required

Skills

Microsoft Office

Customer service

Problem solving

Planning

Prioritization

Education

Bachelor's degree in automotive technology / management

Job description

Ford Motor Company is seeking a Field Service Engineer to be the primary interface to dealers and technicians, offering repair assistance and promoting customer satisfaction. The ideal candidate thrives in ambiguous environments with a customer‑first mindset and a flexible approach to challenges.

The role emphasizes collaboration with Product Development and Quality teams, support for Ford and Lincoln dealer repair capabilities, and participation in initiatives to improve vehicle diagnosis and