Field Service Engineer - Austin, Texas

Socket.dev; Fremont (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Tuition Assistance

Pet Insurance

Flexible Spending Plan

Health Spending Plan

Learning Center

Job summary

FM Industries is seeking a Field Service Engineer to provide daily on-site support for customer equipment in Austin, Texas. This role ensures smooth operation, adherence to engineering designs, and high customer satisfaction by anticipating and meeting operational needs.

The candidate will deliver field service and technical product support, assist with component research and troubleshooting, perform installations, and coordinate spare parts.

Qualifications

• Requires 5-7 years experience in maintenance and troubleshooting of semiconductor process equipment.
• Engineering degree in Mechanical or Electrical engineering; associate degree or higher or equivalent work experience.
• Requires 5-7 years of client facing experience with strong problem solving and ability to work independently as needed.
• Extensive cleaner and assembly experience for Applied Materials.
• Strong writing and communication skills; team player with good people/relationship skills.

Responsibilities

• Provide timely, professional field service and technical product support to key customers.
• Support with component research, troubleshooting, repair, installation, preventive maintenance, and coordination of spare parts.
• Perform equipment installation based on manufacturing specifications.
• Provide technical support for manufacturing and engineering during onsite visits or via calls.
• Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

Skills

Team player

Mechanical skills

Problem solving

Writing and communication

Client facing

Independent working

Education

Engineering degree (Mechanical/Electrical)

Associate degree or higher

Experience in semiconductor/maintenance

Tools

Applied Materials experience

Job description

WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?

• Competitive Salary
• PTO Program
• Nine (9) Paid Holidays!!
• Medical, Dental, Vision and Life Insurance
• Short and Long-Term Disability Coverage AT NO COST TO EMPLOYEE!!
• Tuition Assistance
• Pet Insurance
• Flexible Spending Plans
• Health Spending Plans
• Comprehensive Online Learning Center - houses thousands of training resources available to learn at your own pace!!
• 401(k) Retirement Savings - with a generous company 30% match! (100% vested after six years)

GET TO KNOW US:

FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.

SUMMARY OF POSITION:

Responsible forproviding daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in Austin, Texas in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments.

• Provide timely, professional, and courteous field service and technical product support to key customers.
• Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.
• Perform equipment installation based on manufacturing specification.
• Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences.
• Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

EDUCATION AND/OR EXPERIENCE REQUIRED:

• Requires 5-7 years experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systems preferred.
• Require Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.
• Requires 5-7 years client facing experience with strong problem solving and have experience working independently as needed
• Extensive cleaner and assembly experience for Applied Materials
• Team player with excellent people/relationship skills, mechanical skills and problem-solving abilities.
• Strong writing and communication skills

PREFERRED EXPERIENCE:

• Experience with plasma etching and plasma deposition systems preferred.

CULTURE:

At FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries.

FM Industries Values:

• CUSTOMER FOCUS - Partnering to deliver excellence and innovation
• SAFETY - Prioritizing the wellbeing of our people
• INTEGRITY- Achieving our best through mutual respect and teamwork
• QUALITY - Investing in our People, Processes, and Products
• ACCOUNTABILITY- Taking ownership of our words, actions and results

Give us your best and we’ll give you ours!