Field Service Engineer - On-Site Installations & Upgrades

Applied Materials; Phoenix (AZ); On-site; Full time

Job description

What We Offer

Salary: $27.00 - $37.40 per hour.

Locations: Albany, NY; Austin, TX; Boise, ID; Hillsboro, OR; Phoenix, AZ.

Role Overview

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you will coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

What You’ll Do

Quickly solve high‑value problems for customers. By collaborating closely with customers onsite to install, maintain, and upgrade Applied Materials equipment, you’ll ensure peak performance and deliver exceptional service.

About the Program

The Field Service Engineer Program provides blended learning and FSE certification through hands‑on equipment training. You will gain experience with Applied’s digital tools and technologies, internal operations, customer requirements, and project presentations. Multiple roles open with travel ranging from 20% to 75%. Candidates must be fully authorized to work in the US; visa sponsorship is not available.

Role Responsibilities

• Assist senior engineers with installing leading‑edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment.
• Follow procedures learned during training, as well as published task plans, to test equipment and to diagnose and resolve technical problems.
• Complete required job documentation, safety training and procedures for processing parts.
• Professionally represent Applied Materials to the customer, using a customer first mindset.
• Satisfy the company’s and customer’s on‑site requirements, including safety, environmental and COVID‑19 guidelines.
• Utilize analytical skills to review data and devise practical solutions to solve real‑time customer problems.

Minimum Qualifications

• Graduating with a Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing, or a related field.

Preferred Qualifications

• Up to 1 year of work experience, military technical training, or an internship in customer/field service support, or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills, with an emphasis on documenting details.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Strong interpersonal skills with an emphasis on building trust.
• Any relevant project management experience is beneficial.

Physical Requirements

This position often requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing between colors, working with electricity, and using hand and power tools. It also requires the use of personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields when working in a clean room.

Additional Information

Time type: Full time.

Employee type: Assignee / Regular.

Travel: Yes, 20% of the time.

Relocation eligible: Yes.

The salary offered will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and internal equity. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Equal Opportunity Employer

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied strives to make its careers site accessible to all users. For assistance with accessibility or the application process, please contact [e-mail].