Field Service Engineer 3

Onto Innovation; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to deliver exceptional technical support and troubleshooting in a cleanroom environment. The role involves installing and maintaining advanced semiconductor equipment, ensuring optimal performance, and fostering positive customer relationships. This position offers a unique opportunity to work closely with cutting-edge technologies and contribute to the success of clients in the semiconductor industry. If you're a motivated individual with a strong engineering background and a passion for problem-solving, this is the perfect opportunity to advance your career in a collaborative and innovative environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Plan with Employer Match

Employee Stock Purchase Program

PTO

Health & Wellness Initiatives

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Proficient in troubleshooting and technical support.

Responsibilities

• Install, maintain, and troubleshoot equipment at customer sites.
• Provide technical support and generate reports.

Skills

Troubleshooting

Technical Support

Communication Skills

Team Spirit

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Automation

Bachelor's degree in Mechatronics

Tools

Microsoft Office

Cleanroom Equipment

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

The Field Service Engineer is a key member on delivering solid technical support to the Onto customers. The successful candidate will have a good technical capability, ability to troubleshoot systems under pressure in the clean room environment. Troubleshoots to resolve issues directly or through referring advanced issues to technical support resources. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.

Overview

• Dedicate in FABs, mainly responsible for Phoenix, AZ customer.
• Troubleshoot systems to determine faults for non-performance.
• Support new tool’s installation/upgrade, performance data collection, to achieve company’s market share and goal.
• Business travel is required.

Responsibilities:

• Perform tools installation, software upgrade, maintenance, and service activities at customer sites.
• Technical phone support and on-duty shift required.
• Work independently for troubleshooting recipes and hardware failures.
• Capable to generate variation reports for tool install update, issue report, and training material.
• Weekly base update and tool status update are required.
• Technical document and experience sharing within the group and enhance group member skill.
• Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing & maintaining positive relationships.

Qualifications

• Bachelor's degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related.
• Proficient in Microsoft Office products.
• Familiar with PCs and have a strong troubleshooting background.
• Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission.
• Outstanding verbal and written communication skills necessary.
• Hardworking with team spirit.
• Semiconductor or medical industries experience in equipment maintenance or repair is a plus.
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.