Field Service Engineer 1

GE HealthCare (United States); Oregon; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in the Greater Portland, OR region seeks a Field Service Engineer I to perform timely preventive maintenance across multiple modalities. You will learn through experienced engineers, onsite and remotely, while driving customer satisfaction and service excellence.

The role involves travel to hospitals/clinics within the Portland area and a five 8-hour shift schedule. Responsibilities include installing equipment, basic troubleshooting, and collaborating with customers to ensure

Qualifications

• Associate's or Bachelor's degree in Electrical, Biomedical, Mechanical Engineering, or related field; or equivalent military education; or Internship/Military externship program.
• Experience with Web applications and Microsoft Office suite.
• Must have and maintain a valid Driver's License; willingness to travel up to 10–20% for coverage.

Responsibilities

• Learn to perform on-time preventive maintenance, FMIs and ISIs.
• Assist experienced field engineers with equipment installation.
• Perform basic troubleshooting and service repairs on designated equipment.
• Communicate effectively with customers and teammates to ensure satisfaction.
• Assist with scheduling, parts orders, and service records to maintain logs.

Skills

Web apps experience

Microsoft Office

Communication skills

Multi-tasking

Education

Engineering degree

Tools

Driver's license

Job description

Job Description Summary The Field Service Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Job Description Summary The Field Service Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. The Field Service Engineer 1 will work in one or more customer sites (hospitals/clinics) in the Greater Portland, OR service region. The work shift will be five 8-hour shifts.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic, electrical or mechanical equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
• Able to communicate technical issues to the customer in an easy-to-understand manner.
• Overnight travel could be required up to 10% to 20%
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Preferred Qualifications

• Technical capabilities in diagnostic imaging.
• IT Networking experience

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes