Field Service Engineer 2nd Shift

Pronto; Tallahassee (FL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Equity

Paid holidays

Flexible time off

Pre-Tax Commuter Benefit

Job summary

Pronto AI in the United States is seeking a Field Engineer to install, maintain, and repair our autonomous solutions at customer sites across mining, construction, and related industries.

You will perform on-site installations, calibrations, preventive maintenance, and basic training for customer staff, while collaborating with Engineering and Customer teams to ensure deployments meet specifications. Travel up to 75% is required, with opportunities for equity for eligible employees.

Qualifications

• Advanced degree in Mechanical, Electrical, Systems Engineering or related discipline.
• 5+ years in field service or similar technical role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Willingness to travel up to 75%.
• Experience with autonomous vehicle systems or robotics.

Responsibilities

• Install field hardware and software solutions on site.
• Calibrate and validate system performance.
• Perform preventive maintenance and diagnose hardware/software issues in the field.
• Coordinate with customer teams and provide basic training.
• Document service activities and updates in CRM/ticketing tools.

Skills

Field service

AV systems

Diagnostic tools

Electrical testing

CAN bus

Independent worker

Education

Advanced degree in Mechanical, Electrical, Systems Engineering

Tools

Diagnostic equipment

Hand tools

Electrical testing tools

Job description

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

The

Field Engineer

is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

Installation & Deployment

Electrical and mechanical Scoping of Construction and Mining equipment

Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.

On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.

Conduct system calibrations and validation tests to ensure installations meet operational standards.

Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.

Collaborate with engineering on R&D projects

Coordinate with customer teams on training and technical maintenance

Preventive Maintenance

Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.

Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.

Diagnose and repair hardware, software, and connectivity issues in the field.

Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

Customer Support

Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.

Provide basic training to customer staff when required.

Document all service activities, updates, and issues using internal ticketing and CRM tools.

• Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline
• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments and with minimal supervision.
• Willingness to travel up to 75% to customer sites.
• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• Comfortable working outdoors in varying weather conditions.
• Work on real, production-deployed autonomy.
• See your work deployed and making a difference in the field.

While this role is remote, travel to our various field sites across the US is a critical part of this operation.

You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees):

• ~ Medical, Dental, Vision, Disability, and Life Insurance
• ~ Flexible Spending Account / Health Savings Account Options
• ~Equity
• ~ Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• ~ Pre-Tax Commuter Benefit Plan

Pronto accepts applications on an ongoing basis.