Field Service Engineer 2nd Shift

Pronto; Phoenix (AZ); À distance; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Equity awards

Résumé du poste

Pronto AI seeks a Field Engineer to install, calibrate, and maintain Pronto's autonomous vehicle solutions at customer sites across the US. This hands-on role requires electrical and mechanical skills, sensor integration, and strong field service experience.

Expect regular travel to field sites and collaboration with engineering teams. You will be responsible for on-site installation, preventive maintenance, and basic customer training, ensuring deployments meet specifications and performance

Qualifications

• Advanced degree in Mechanical, Electrical, Systems Engineering or related discipline.
• 5+ years in field service, automotive electronics, mechatronics, or technical support.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Willingness to travel up to 75% to customer sites.
• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.

Responsabilités

• Install, deploy, and calibrate Pronto hardware and software at customer sites.
• Perform preventive maintenance and diagnose hardware, software, and connectivity issues in the field.
• Provide on-site customer training and document all service activities in CRM/ticketing.
• Collaborate with engineering and customer teams to align deployments with specs.
• Support R&D projects and contribute to field-based improvements.

Connaissances

Field service experience

Automotive electronics

Mechatronics

Vehicle systems knowledge

Independent working

Autonomous vehicle systems

Heavy equipment experience

Sensor integrations

CAN bus / ECUs

Linux familiarity

Remote diagnostics

Production deployments

Formation

Advanced degree in Mechanical, Electrical, Systems Engineering

Outils

Hand tools

Diagnostic equipment

Electrical testing tools

Description du poste

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

The

Field Engineer

is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

Installation & Deployment

Electrical and mechanical Scoping of Construction and Mining equipment

Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.

On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.

Conduct system calibrations and validation tests to ensure installations meet operational standards.

Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.

Collaborate with engineering on R&D projects

Coordinate with customer teams on training and technical maintenance

Preventive Maintenance

Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.

Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.

Diagnose and repair hardware, software, and connectivity issues in the field.

Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

Customer Support

Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.

Provide basic training to customer staff when required.

Document all service activities, updates, and issues using internal ticketing and CRM tools.

• Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline
• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments and with minimal supervision.
• Willingness to travel up to 75% to customer sites.
• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• Comfortable working outdoors in varying weather conditions.
• Work on real, production-deployed autonomy.
• See your work deployed and making a difference in the field.

While this role is remote, travel to our various field sites across the US is a critical part of this operation.

You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees):

• ~ Medical, Dental, Vision, Disability, and Life Insurance
• ~ Flexible Spending Account / Health Savings Account Options
• ~Equity
• ~ Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• ~ Pre-Tax Commuter Benefit Plan

Pronto accepts applications on an ongoing basis.