Field Service Engineer 2nd Shift

Pronto; Florida; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Equity

Unlimited PTO

Job summary

Pronto AI is seeking a Field Engineer to install, calibrate, and maintain their autonomous vehicle solutions across customer sites in the United States. The role requires hands-on technical work, including integration of sensors, power systems, and vehicle interfaces, with a focus on reliability and field performance.

Travel up to 75% is expected to support installations, maintenance, and customer training.

Qualifications

• Advanced degree in Mechanical, Electrical, Systems Engineering or related field.
• ~5+ years of field service, automotive electronics, mechatronics, or similar technical support experience.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments with minimal supervision.
• Willingness to travel up to 75% to customer sites.
• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• Comfortable working outdoors in varying weather conditions.
• See your work deployed in production deployments.

Responsibilities

• Install Pronto hardware and software solutions, including sensors, DBW kits, and vehicle interfaces.
• Perform preventive maintenance and calibration to ensure system health and reliability.
• Provide on-site customer support and basic staff training.
• Document service activities and issues using internal ticketing and CRM tools.
• Coordinate with engineering teams on field deployment best practices and R&D projects.

Skills

Field service experience

Automotive electronics

Mechatronics

Diagnostic tools

Vehicle systems knowledge

Independent worker

Travel up to 75%

Education

Advanced degree in Mechanical, Electrical, or Systems Engineering

Tools

Hand tools

Diagnostic equipment

Electrical testing tools

Linux-based systems

Job description

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

The Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

Installation & Deployment

• Electrical and mechanical Scoping of Construction and Mining equipment
• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
• On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
• Collaborate with engineering on R&D projects
• Coordinate with customer teams on training and technical maintenance

Preventive Maintenance

• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.
• Diagnose and repair hardware, software, and connectivity issues in the field.
• Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

Customer Support

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

Qualifications

• Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline
• ~5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• ~ Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• ~ Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• ~ Comfortable working independently in field environments and with minimal supervision.
• ~ Willingness to travel up to 75% to customer sites.
• ~ Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• Comfortable working outdoors in varying weather conditions.
• Work on real, production-deployed autonomy.
• See your work deployed and making a difference in the field.
• While this role is remote, travel to our various field sites across the US is a critical part of this operation.
• You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees)

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Pre-Tax Commuter Benefit Plan