Field Service Engineer 2 - Tulsa, OK

HC1316 GE Precision Healthcare LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance provided

Remote/onsite flexibility (#LI-Remote)

Job summary

GE HealthCare is seeking a Field Engineer II to perform preventive maintenance, installations, troubleshooting, and repairs on our medical equipment for hospital systems in the Tulsa, OK area.

The role requires an associates degree or equivalent with 6+ years in electrical/medical equipment servicing, plus 2+ years of medical equipment experience, strong communication, and MS Office proficiency. A valid driver’s license and after-hours/on-call availability are required.

Qualifications

• Associates or higher or equivalent with 6+ years in electrical/medical equipment servicing.
• 2+ years of experience servicing medical equipment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assist customers in using instruments and systems; provide educational programs and training; troubleshoot and repair.
• Develop solutions with service engineering and staff for complex requirements.
• Maintain customer relationships and ensure satisfaction.

Education

Associate/Bachelor or military education or High School Diploma/GED with 6+ years electrical/medical equipment experience

Tools

Microsoft Office Suite

Job description

Job Description Summary

The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in the Tulsa OK area.

Job Description Key Responsibilities

• Assist customers in the use of instruments and systems; provide educational programs for customers as required; train customers on the use of computerized systems; troubleshoot customer complaints and perform necessary repairs.
• Work with service engineering team members and other staff to develop effective solutions for complex customer requirements.
• Develop and maintain customer relationships to ensure high levels of satisfaction.
• Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through.
• Coordinate and manage multiple priorities to complete assigned tasks within established timeframes.
• Utilize data analysis skills to resolve customer issues and identify opportunities.
• Leverage knowledge base to solve customer challenges.
• Demonstrate excellent interpersonal skills and decision making abilities.
• Maintain appropriate documentation for services performed.
• Ensure documentation of service work performed (e.g., troubleshooting steps, test equipment results).
• Other duties may be assigned.

Required Qualifications

• Associates degree, Bachelor’s degree, military education or High School Diploma/GED with 6+ years of experience servicing electrical equipment 2+ years of experience servicing medical equipment
• Proficiency in Microsoft Office Suite required.
• Strong communication skills.
• Ability to analyze and troubleshoot technical issues.
• Valid Driver's License.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Preferred Qualifications

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time.
• Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

#LI-BI1 #LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.