Field Service Engineer 2 (Non Exempt)

Onto Innovation; Arizona; On-site; USD 75,000 - 110,000; Full time

Job summary

Onto Innovation is seeking an Install Engineer to lead the installation, calibration, and commissioning of our complex equipment at customer sites.

You will work under the Ramp Manager to ensure efficient, safe deployments that meet performance standards and customer expectations.

Qualifications

• Microsoft Office proficiency required.
• Strong verbal and written communication skills.
• Willingness to travel domestically and internationally; valid travel docs preferred.
• 3–5 years of field service, installation, or technical support experience.
• BS in electronics, mechanical, or related technical discipline (or equivalent).
• Hands-on experience with electro/mechanical systems, software integration, and troubleshooting.

Responsibilities

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
• Support ramp activities by performing installations under standard and escalated conditions.
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
• Ensure all installations meet quality, safety, and performance standards.
• Perform system validation, calibration, and testing to confirm operational readiness.
• Document installation activities, issues, and resolutions in accordance with company processes.
• Provide feedback to engineering and product teams to improve installation procedures and product performance.
• Maintain tools, equipment, and inventory required for installation activities.
• Support customer interactions during installation, ensuring clear communication and professional representation of the company.
• Participate in training programs to stay current on new products, upgrades, and installation methodologies.

Skills

Microsoft Office

Verbal & written communication

Field service experience

Travel readiness

Electro/mechanical systems

Education

BS in electronics, mechanical, or related technical discipline

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

The Install Engineer is responsible for executing the installation, calibration, and initial commissioning of company products at customer sites. Working under the direction of the Ramp Manager, this role supports ramp activities by ensuring installations are completed efficiently, safely, and in alignment with performance standards. The Install Engineer plays a key role in troubleshooting technical issues, supporting system integration, and ensuring customer satisfaction during deployment.

Responsibilities:

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
• Support ramp activities by performing installations under both standard and escalated conditions.
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
• Ensure all installations meet quality, safety, and performance standards.
• Perform system validation, calibration, and testing to confirm operational readiness.
• Document installation activities, issues, and resolutions in accordance with company processes.
• Provide feedback to engineering and product teams to improve installation procedures and product performance.
• Maintain tools, equipment, and inventory required for installation activities.
• Support customer interactions during installation, ensuring clear communication and professional representation of the company.
• Participate in training programs to stay current on new products, upgrades, and installation methodologies.

Qualifications

• Proficient in Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to travel both domestically and internationally; must maintain valid travel documentation.
• Up to 50% travel required (adjustable based on business needs).
• Minimum 3–5 years of experience in field service, installation, or technical support.
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience.
• Hands‑on experience with electro/mechanical systems, software integration, and troubleshooting.
• Knowledge or exposure to optics, image processing, or motion control systems is preferred.
• Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus.

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state‑of‑the‑art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.