Field Service Engineer 2

LAM RESEARCH Corporation; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work location models

Job summary

A leading semiconductor company in Phoenix, AZ, seeks a Field Service Engineer to ensure operational excellence of complex equipment through customer support. The role involves providing on-site repair service, performing diagnostics, and collaborating with various teams. Ideal candidates will have a Bachelor's degree in a relevant field and 2+ years of experience, excellent troubleshooting skills, and the ability to work in fast-paced environments. This position offers a hybrid work model with excellent benefits.

Qualifications

• 2+ years of experience in a relevant field or equivalent work experience.
• Ability to work in cleanroom environments with safety equipment.
• Willingness to travel frequently based on customer needs.

Responsibilities

• Provide on-site repair and maintenance services of complex systems.
• Perform troubleshooting and diagnostics to minimize equipment downtime.
• Maintain accurate records and reports of service activities.

Skills

Interpreting electrical and mechanical schematics

Communication skills in English

Basic computer skills

Education

Bachelor's degree in Electronics, Engineering, or related field

Job description

The Group You'll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. Multiple positions are available for this role.

The Impact You'll Make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What You'll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.

Who We're Looking For

• Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Ability to travel internationally for training purposes.
• This is a graduate eligible role.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Mandarin language skills are a plus.
• Foundational analytical and problem-solving skills.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. Discover more atwww.lambenefits.com

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-SJ1