Field Service Engineer 4

Lam Research; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Lam Research is seeking a Field Service Engineer to deliver on-site repair, installation, and maintenance of its semiconductor equipment at customer sites. You will troubleshoot complex systems, coordinate field activities, and mentor junior engineers in a fast-paced, global service environment.

The role requires travel, strong technical skills, and effective communication across customer teams and Lam colleagues. Lam offers hybrid work options and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in Electronics, Engineering or related field; 8+ years experience, or Master’s with 6+ years, or equivalent.
• Experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Ability to interpret electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment with PPE.
• Willingness to travel domestically and internationally.
• Proficiency in basic computer skills and MS Office.
• Excellent written and verbal communication in English.
• Strong analytical, problem solving, and decision-making skills.

Responsibilities

• Provide on-site repair, maintenance, and installation/relocation start-up services for Lam’s systems at customer sites.
• Analyze, troubleshoot, diagnose, and resolve issues to minimize downtime and interruptions.
• Keep up to date on semiconductor capital equipment and Lam products through training and certification.
• Perform field modifications and updates, maintaining records and coordinating with customers.
• Serve as a subject matter expert, delivering exceptional customer satisfaction.
• Lead customer meetings with management and engineers; drive improvement programs.
• Discuss opportunities and challenges transparently with customers to build trust.
• Provide technical instruction, leadership, and mentoring for junior engineers.
• Coach and delegate to ensure project completion on time.

Skills

Electrical/Mechanical schematics

PPE/cleanroom readiness

Travel readiness

Communication skills

Analytical/problem-solving

Education

Bachelor’s degree in Electronics/Engineering or related field

Master’s degree with 6+ years

Tools

Microsoft Office Suite

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What you’ll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction, leadership, and mentoring for more junior engineers.
• Coach and delegate to more junior employees to ensure project completion on time.

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree in Electronics, Engineering, or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.