Field Service Engineer 3

Lam Research; Chandler (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Job summary

Lam Research is seeking a Field Service Engineer in Chandler, AZ to provide on-site repair, installation, and maintenance of semiconductor capital equipment. You will troubleshoot complex systems, perform diagnostics, and coordinate field modifications with customers and Lam teams.

The role requires 5+ years in field service for semiconductor equipment or a related background; travel both domestically and internationally is expected, with flexibility for shifts and on-call duties as needed.

Qualifications

• Bachelor’s degree in Electronics, Engineering or related field with 5+ years of experience.
• Master’s degree with 3+ years of applicable experience acceptable.
• Experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
• Able to interpret electrical/mechanical schematics and operation manuals.
• Willing to work in clean room environments with PPE; able to travel domestically and internationally.

Responsibilities

• Provide on-site repair, maintenance, installation and relocation services of Lam’s capital equipment.
• Troubleshoot, diagnose, and isolate issues to component level to minimize downtime.
• Stay current on semiconductor capital equipment and Lam products through training and certification.
• Assist in field modifications and maintain records coordinating with Lam and customers.
• Act as a subject matter expert and deliver exceptional customer satisfaction.
• Develop customer response plans and discuss opportunities and challenges to build trust.
• Provide technical instruction and mentoring to junior engineers.

Skills

Electrical & mechanical systems

Troubleshooting

Field service experience

Technical training & certification

Schematics interpretation

Office software familiarity

Education

Bachelor's degree in Electronics or Engineering

Master's degree (optional) with 3+ years

Tools

Microsoft Office Suite

Job description

The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you'll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to ___.

What You'll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Who we're looking for

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks And Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.