Field Service Engineer 1

GE HealthCare; Washington (District of Columbia); On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Performance-based incentives

Job summary

GE HealthCare is seeking a Field Service Engineer 1 to deliver service and repair for GE OEC Surgical C-Arm equipment across the Pacific Region. The role is based in the Seattle area with ~75% time in Seattle and ~25% travel to Alaska; relocation is provided.

Responsibilities include installation, preventative maintenance, warranty/service repairs, and coordinating with customers to ensure satisfaction. You will maintain service logs, support revenue programs, and may train clinical staff on the

Qualifications

• Bachelor’s degree or equivalent in electrical field with relevant experience
• Experience interfacing with internal and external customers
• Experience diagnosing and repairing mechanical/electromechanical/electronic equipment
• Experience troubleshooting and responding to customer concerns

Responsibilities

• Basic troubleshooting, installation, maintenance and service on designated equipment
• Order and manage repair parts cycle times and PM tasks
• Maintain customer service logs and internal service records
• Communicate with customers to ensure resolution and satisfaction
• Calibrate and maintain tools and test equipment
• Ensure compliance with regulatory requirements
• Support contract renewals and revenue programs
• Work with local team to service assigned accounts
• May train clinical staff on equipment

Skills

Customer interfacing

Troubleshooting

Diagnostics & repair

Field service

Education

Bachelor’s degree in Electrical Engineering / related field

Associates Degree + 2 years servicing electronic equipment

High School Diploma + 12+ years servicing electronic equipment

Job description

Job Description Summary

This role will primarily support customer sites throughout the Pacific Region as needed. The location of this role is in and around the Seattle area. The candidate will spend ~75% of the time in Seattle and travel to Alaska 25% of the time. Relocation is provided for out of state candidates to relocate in Seattle.

Job Description

The Field Service Engineer 1 is responsible for delivering world-class service and repair support for GE OEC Surgical C-Arm equipment, ensuring high system performance and customer satisfaction.

Key Responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Required Qualifications

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Six Sigma trained/certified
• Establishes good relationships with customers and staff.
• Builds wide and effective networks of contacts inside and outside the organization.
• Relates well to people at all levels.
• Manages conflict.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Shares expertise and knowledge with others. Uses technology to achieve work objectives.
• Demonstrates an understanding of different organizational departments and functions.
• Focuses on customer needs and satisfaction.
• Sets high standards for quality and quantity.
• Monitors and maintains quality and productivity.
• Works in a systematic, methodical and orderly way.
• Consistently achieves project goals.
• Takes responsibility for actions, projects and people.
• Takes initiative, acts with confidence and works under own direction.
• Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Works productively in a pressurized environment.
• Keeps up to date with competitor information and market trends

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $73,200.00-$109,800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided

Yes