Field Service Engineer 1

GE HealthCare; Hartford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

GE HealthCare seeks a Field Engineer 1 to perform timely preventative maintenance on hospital equipment and assist with installations and repairs. The role is onsite at customer locations around Hartford, CT, with a company car provided and some overnight travel as needed.

You will work with experienced engineers, learn troubleshooting and equipment installation techniques, and drive customer satisfaction. Responsibilities include troubleshooting, basic repairs, documenting work daily, and

Qualifications

• Associates degree or equivalent military education or GE Healthcare internship program; or high school diploma with 2+ years servicing relevant equipment.
• Valid driver’s license and ability to maintain license.
• Willing to work after-hours and rotate on-call, including weekends.
• Up to 25% overnight travel depending on location.
• Authorized to work in the United States; no visa sponsorship now or in the future.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment to ensure optimal patient care.
• Troubleshoot and perform basic service repairs on customer equipment.
• Assist more experienced field engineers with installations and complex repairs.
• Collaborate with team to deliver effective customer solutions.
• Maintain customer relationships with timely communication and follow-up.
• Document all work performed daily, including debriefing and parts ordering.
• Suggest value-added services to improve customer operations.
• Follow GEHC escalation processes and work with regional teams on corrective actions.

Education

Associates degree; OR equivalent military education; OR GE Healthcare Biomedical/Field Engineer Services Internship/Apprenticeship; OR High School Diploma/GED with 2+ years servicing electronic, electrical, IT/networking or mechanical equipment

Valid Driver’s License

Ability to be available after-hours and/or rotate on-call schedule

Up to 25% overnight travel

Legal authorization to work in the U.S.

Tools

Networking certifications

Job description

Job Description Summary

The Field Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence..

This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, a company car will be provided, and the candidate needs to be willing to work in the Hartford CT area.

Job Description

Responsibilities:

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Required Qualifications:

• Associates degree; OR equivalent military education; OR participant in the formal GE Healthcare Biomedical or Field Engineer Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED with a minimum 2 years of experience servicing electronic, electrical, IT/networking or mechanical equipment.
• Valid Driver’s License and ability to maintain license.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends for critical issues and coverage as necessary.
• Up to 25% overnight travel required. Dependent on geographical location or the need of the business.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch and squat, kneel and crawl, sit and stand for long periods of time.
• Must also be able to reach at, above and below shoulder level, flex and extend neck and have good hand and finger dexterity.
• This role may require specific vision abilities that may include color, close vision, distance vision, peripheral vision, and depth perception.

Desired Qualifications:

• Technical capabilities in PCS and/or general medical equipment.
• Networking certifications.

#LI-CLM

#LI-Remote

#LI-Onsite

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes