Electrical In-House Service / Repair Technician

Teledyne FLIR; Billerica (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Teledyne FLIR Imaging Systems is seeking an experienced technician to diagnose and troubleshoot complex infrared products, read wiring diagrams, and support customers via in-person, phone, and email to resolve service issues.

The role involves routine diagnosis, repair, and refurbishment, with opportunities to assist engineering on upgrades, ECOs, and new product implementations, while developing standard repair procedures compliant with ISO standards.

Qualifications

• Minimum 5–7 years of prior work experience in a related field.
• 3–5 years of prior experience servicing thermal imaging equipment is a strong plus.
• AS degree in electronics or equivalent preferred.
• Strong electro-mechanical troubleshooting skills with test equipment (oscilloscopes, voltmeters, etc.).
• Interpersonal and telephone communication skills required.
• Some technical training experience is a plus.
• Technical knowledge of computers, peripherals and software programs.
• Able and willing to lift a minimum of 45 pounds unassisted.

Responsibilities

• Conduct routine diagnosis, repair, refurbishment, service and support for all Imaging Systems products.
• Assist Engineering in development and implementation of system upgrades and ECOs.
• Develop standard repair and maintenance procedures, documented to ISO standards.
• Provide technical support for spare parts inventory, including requirements for content and quantity.
• Provide customer support via telephone or email regarding technical issues.
• Provide accurate repair estimates including labor and material requirements.
• Assist in servicing Imaging Systems demonstration equipment.
• Provide technical leadership and training for lower level technicians.

Skills

Electro-mechanical troubleshooting

Interpersonal communication

Training capability

Education

AS degree in electronics or equivalent

Tools

Oscilloscopes

Digital voltmeters

Computer knowledge

Job description

Under limited supervision, this individual will effectively perform diagnosis and troubleshooting of complex Infrared (IR) products to component level as required, resulting in the successful repair and maintenance of Teledyne FLIR Imaging Systems. This individual must be able to read wiring diagrams and schematics and assist internal and external customers (via in-person, phone, email, etc.) to resolve service issues.

Primary Job Duties & Responsibilities

• Conduct routine diagnosis, repair, refurbishment, service and support for all Imaging Systems products.
• Assist Engineering in development and implementation of system upgrades, Engineering Change Orders (ECOs), and new product implementation.
• Develop standard repair and maintenance procedures, documented to company and ISO standards.
• Provide technical support in the development of customer service spare parts inventory, including establishing requirements for content and quantity.
• Effectively provide customer support via telephone or e-mail regarding technical issues.
• Provide accurate repair estimates which include labor and material requirements.
• Support the servicing and maintenance of Imaging Systems demonstration equipment.
• Provide technical leadership and training for all lower level technicians requiring operator and maintenance training on Imaging Systems and assist in developing process, procedure and instruction manuals.
• Performs other job related duties as required.

Job Qualifications

• A minimum of 5 - 7 years of prior work experience in a related field required.
• 3-5 years of prior experience servicing thermal imaging equipment a strong plus.
• AS degree in electronics or equivalent preferred.
• Strong electro-mechanical troubleshooting skills required, with proficiency using electronic test equipment (oscilloscopes, digital voltmeters, etc.).
• Interpersonal and telephone communication skills required.
• Some technical training experience is a plus.
• Technical knowledge of computers, computer peripherals and software programs.
• Able and willing to life a minimum of 45 pounds unassisted as needed.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

About Teledyne FLIR Defense

Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.

We're looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If you’re mission-driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities.