Field Service Engineer

IBA Worldwide; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

IBA Worldwide is seeking a motivated Field Service Engineer to install and maintain advanced particle acceleration technology systems for clients across the USA and the Americas. This pivotal role includes extensive customer interactions, remote support responsibilities, and the opportunity for international travel, contributing to cutting-edge technology that shapes the future in healthcare.

Qualifications

• 3-5 years of related field service engineering experience.
• Solid knowledge and understanding of electronics.
• Understanding of High Vacuum and RF systems.

Responsibilities

• Installing, maintaining, and repairing IBA systems at customer sites.
• Training customers to use equipment properly and safely.
• Providing hotline support during work hours.
• Preparing mission reports and updates.

Skills

Customer service orientation

Collaboration

Attention to detail

Problem-solving

Education

Bachelor of Science in Physics, Electrical Engineering, or comparable Engineering discipline

Tools

Manual tools

Job description

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Requisition ID: 2444

Location:

US - Home based, US

Work regime: Full-Time

Kind of contract: Open Ended Contract

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA’s global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting-edge technology and make a difference on a global scale.

Challenges we trust you with

• Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.
• Train the customers to use equipment properly and safely.
• Generate accurate reports with the appropriate level of detail.
• Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes.
• In practice, this position is home-based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions:
  • IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
  • Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite).
  • Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
• When working from home, your task will consist in three main activities:
  • Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends.
  • Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross-functional teams, as needed.
  • Updating and improving our knowledge database and procedures, as needed.

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time

What we value

You have:

• Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience.
• Solid knowledge and understanding of electronics.
• Understanding of High Vacuum and RF (Radio Frequency) systems.

And you also are:

• Customer service and customer focus orientation.
• Collaborative mindset and team player orientation with strong interpersonal skills.
• Driven, proactive, achievement oriented and hands-on.
• Keen attention to detail with a strength in follow rules, regulations so desired outcome is achieved.
• Highly accountable and be able to deliver on strict deadlines.
• Willing to travel during the initial training period (+/- 2 months).
• A flexible and adaptable person, willing to work in rotating shift work, and occasional weekends.
• Willing to embrace and nurture IBA’s culture, exemplifying integrity, inspiring others.

Life at IBA

At least 50% of the work will take place with IBA customer sites in the USA and the Americas, as well as worldwide. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair. As we grow, we are looking to add talented people who are mission driven and bring diverse perspectives and new ways of solving problems.

At IBA, we value diversity and are an equal opportunity employer by choice. We consider all qualified applicants equally for employment. We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

• Prolonged periods of sitting/standing and working on a computer and on video calls.
• Must be able access and navigate each department at the customer’s facilities.
• Good manual dexterity and ability to work with tools.
• Able to work and perform maintenance in tight spaces.
• Able to lift and carry >50 pounds repeatedly, climb stairs, and work at heights with a safety harness and gear that has a capacity to lift a maximum of 300 pounds (individual + tool/equipment).