Field Service Engineer

Malvern Panalytical; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

The Field Service Engineer role at Malvern Panalytical represents the primary company contact at customer sites. You will install instruments, perform preventive maintenance, diagnose issues, and repair products in the field, while upholding safety and ethics standards.

You will travel within your territory to install, service, and support Micromeritics, SciAps, and Malvern Panalytical instruments as part of a global team.

Qualifications

• Experience installing, maintaining, troubleshooting and supporting end-user use of particle characterization or scientific instruments.
• Strong understanding of electrical and mechanical systems and safety practices.
• Ability to read schematics and use testing devices to diagnose issues.

Responsibilities

• Install and service company instruments at customer locations across the territory.
• Perform preventive maintenance, diagnostics and repairs per GLP/compliant standards.
• Maintain accurate service documentation and reports for customers and internal staff.
• Promote service offerings and contracts to customers and ensure high satisfaction.

Skills

Instrument maintenance

Troubleshooting

End-user support

Electromechanical systems

Education

Associate degree / technical training

Tools

Multimeters

Flow meters

Electrical testing tools

Job description

The Field Service Engineer (FSE) serves as the primary company representative to perform work at customer locations. The FSE installs company products, performs preventive maintenance, performs diagnostics & troubleshooting, and repairs for all company products. The Micromeritics Customer Experience mission is accomplished through the field service organization.

DUTIES AND RESPONSIBILITIES

• Maintain the health and safety of our employees, customers, and communities as a top priority.
• Adheres to the company code of ethics and professional engineering standards.
• Travels within their assigned territory by car, train, orplane and provides installation and support of Micromeritics’ instruments.
• Performs service activities in conformance with (GLP) good laboratory practices.
• Maintains prompt professional communications with customers and internal staff and provides customer support to customers via phone and/or email.
• Perform field-based maintenance and repair of all company instruments.
• Performs field-based inspection and troubleshooting.
• Conducts repairs of instruments, orders, and replaces place parts or components for malfunctioning instruments.
• Completes reports, logs and service documentation and repairs in conformance to good laboratory practices.
• Actively promotes company service products and offerings and markets company service products and contracts.
• Provide service reports related to product reliability/warranty.
• Contributes to documentation and records by revising up-to-date manuals, service notes, drawings, and other materials required to maintain best practices.
• Responsible for maintaining assigned equipment and tools, including company vehicles, parts, IT devices, and documentation.
• Maintain accurate and organised spare parts inventories, tools, and safety supplies.

REQUIRED KNOWLEDGE & EXPERIENCE

• Experience installing, performing maintenance, troubleshooting and supporting end-user utilisation of particle characterization or scientific instruments.
• Associate degree, or 2+ years specialised training of electrical systems, mechatronics, industrial systems, or related fields.
• Understands electronic systems technology including circuits, wiring/connectors, analog/digital communications, power adapters and transformers.
• Understands mechanical and plumbing systems including gas distribution, flow and pressure chambers.
• Knows how to use various testing devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems.

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About us - Malvern Panalytical, Micromeritics and SciAps.

Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world’s most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps

Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.