Field Service Engineer

Veeco Instruments Inc.; Town of Texas (WI); On-site; USD 46,838 - 61,992; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employee Stock Purchase Plan (ESPP)

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco Instruments Inc. seeks a Field Service Engineer III to own the most complex challenges in the field, serving as the senior escalation point for Ion Beam Deposition systems.

You will protect customer trust and drive product and process improvements with high autonomy and visible impact. Responsibilities include leading high‑complexity installations, diagnosing multi‑discipline failures, and mentoring teams on best practices.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field.
• 8+ years of hands‑on field service or equipment support experience in semiconductor capital equipment.
• Advanced experience supporting complex vacuum‑based systems in cleanroom environments.
• Demonstrated ability to independently resolve escalated, non‑routine system failures.
• Ability to lift and carry up to 50 lbs and safely operate hand tools and equipment.
• Ability to stand, sit, and perform repetitive tasks for extended periods in fab/cleanroom environments.

Responsibilities

• Own the highest‑complexity installations, upgrades, and field escalations for Ion Beam Deposition systems.
• Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software.
• Lead corrective and preventive action efforts, ensuring durable fixes and knowledge transfer.
• Act as a trusted technical advisor to customer teams on system optimization and operation.
• Serve as on‑site escalation authority, prioritizing issues by impact.
• Influence serviceability and installation cycle time by collaborating with Engineering and Product Support.
• Produce clear, detailed service documentation to reduce repeat escalations.

Skills

Vacuum technology

Root cause analysis

Troubleshooting

Documentation

Customer communication

Education

Bachelor’s degree in Electrical/Mechanical Engineering

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

OVERVIEW

Veeco’s Ion Beam Deposition systems operate at the center of our customers’ most advanced manufacturing processes, where downtime, drift, or unresolved defects directly impact yield and revenue. As a Field Service Engineer III, you will own the most complex technical challenges in the field—serving as the senior escalation point for system performance, reliability, and integration issues that others cannot resolve. Your work directly protects customer trust, accelerates recovery from critical events, and informs product and process improvements across Veeco’s engineering organization. This role is built for an engineer who wants deep technical ownership, high autonomy, and visible impact on both customers and product direction.

RESPONSIBILITIES

• Own the highest‑complexity installations, upgrades, and field escalations for Ion Beam Deposition systems, restoring full system performance where standard procedures fall short.
• Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software using structured root cause analysis.
• Lead corrective and preventive action efforts, ensuring fixes are durable, documented, and fed back into engineering and product support teams.
• Act as a trusted technical advisor to customer engineering teams, providing guidance on system optimization, stability, and best‑practice operation.
• Serve as the on‑site technical escalation authority for assigned accounts, independently prioritizing issues based on customer and business impact.
• Influence serviceability, reliability, and installation cycle time by collaborating with Engineering, Operations, and Product Support.
• Produce clear, detailed service documentation that enables organizational learning and reduces repeat escalations.

QUALIFICATIONS

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.

8+ years of hands‑on field service or equipment support experience in semiconductor capital equipment.

Advanced experience supporting complex vacuum‑based systems in cleanroom environments.

Demonstrated ability to independently resolve escalated, non‑routine system failures.

Ability to lift and carry up to 50 lbs and safely operate standard hand tools and equipment.

Ability to stand, sit, and perform repetitive tasks for extended periods in customer fab and cleanroom environments.

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep hands‑on expertise with vacuum technologies, including turbomolecular pumps, dry mechanical pumps, cryogenic pumps, helium leak detection, residual gas analyzers, and vacuum instrumentation.
• Skilled at integrating and troubleshooting complex systems that span mechanical, electrical, pneumatic, robotic, and software domains.
• Experienced in leading structured root cause analysis and translating findings into long‑term corrective actions.
• Able to explain complex technical issues clearly to both customer engineers and internal non‑specialists.
• Recognized for sound judgment under pressure and the ability to prioritize effectively during high‑impact field events.
• High standards for documentation quality, accuracy, and knowledge sharing.
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.

Salary and Benefits

The expected salary range for this position is $34-45/hr, plus a bonus opportunity. We will consider your location, experience, and other job‑related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to [e-mail].

Other Benefits

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice to Applicants

All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in‑person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre‑employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at [e-mail].