Field Service Engineer

Command Alkon; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Command Alkon is seeking a Field Service Engineer to install, operate, and maintain integrated hardware solutions for the heavy building materials industry. You will work directly with customers to understand requirements, troubleshoot issues, and guide them through proper use of the system.

The role emphasizes strong communication, documentation, and training across domestic and international sites, with emphasis on on-site visits, timely delivery, and collaboration with cross-functional teams

Qualifications

• Install, operate, and maintain field equipment at customer sites.
• Troubleshoot and resolve technical issues with hardware and software.
• Document system configurations and updates.
• Coordinate training and support end users on best practices.

Responsibilities

• Comprehend customer requirements and make appropriate recommendations.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges.
• Manage all onsite installation, repair, maintenance and test tasks.
• Document the functional and, sometimes, technical design of the system.
• Maintain a working log detailing all required system updates and completion dates.
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands.

Skills

Machine automation

Mechanics

Electronics

Technical instruction

Communication

Job description

Field Service Engineers are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry. Our mission is to help organizations harness the full potential of these solutions enabling them to improve inefficiencies, deliver visibility, automate, collaborate, and grow. Given the complexity of today’s business environment our customers need every advantage at their disposal to optimize performance.

As a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding installation, operation, and maintenance. This role will help diagnose errors or technical problems and determine proper solutions.

How You’ll Succeed

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

What You Bring

• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points).
• Proficiency in machine automation, mechanics and electronics
• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance
• Strong verbal/written communication and documentation skills
• Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organizations

Who You Are

Communicates Effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Business Insight: You apply knowledge of business and the marketplace to advance the organization's goals.

Action Oriented: You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Plans and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals.

Interpersonal Savvy: You relate openly and comfortably with diverse groups of people.

Nimble Learning: You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.

All Company Core Competencies

Customer Focus: You build strong customer relationships and deliver customer-centric solutions.

Cultivates Innovation: You create new and better ways for the organization to be successful.

Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.

Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.

Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.