Field Service Engineer

Dexory; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Income protection

Pension: 4+% employee; 5% employer

Employee Assistance Programme

25 holidays per year

Full meals onsite

Team events

Job summary

Dexory is seeking an experienced Field Service Engineer in the United States to service, repair and maintain our fleet of robots across continents. You will begin with hands-on electro‑mechanical assembly training, then transition to the Service Operations team with substantial travel to client sites.

Requirements include five years in precision electromechanical assembly, strong diagnostics, leadership, and excellent communication.

Qualifications

• Five+ years experience in electromechanical assembly and service in a precision industry (e.g. Motorsport, Aerospace, Railway, Automotive)
• Ability for frequent travel onsite and abroad to client sites (passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Ability to lead a team through tough challenges
• Flexible attitude to working hours and location
• Full Clean UK driving license

Responsibilities

• Perform on-site and off-site service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Skills

Electro-mechanical assembly

Troubleshooting

Electrical diagnostics

Team leadership

Excellent communication

Travel-ready

Tools

Jira

Confluence

Slack

G-Suite

Linux

MES software

Root cause analysis tools

Job description

As a child, did you ever dream of building robots? We did.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows. Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

We have a new opportunity for an experienced Field Service Engineer within our dedicated Service Operations team.

You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

When you are up to speed - the magic happens! You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field.

*Completion of this training will be determined by a committee from the leadership team.

Responsibilities include, but not limited to;

• Perform on-site and off-site service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organisation
• Flexible attitude to working hours and location
• Full Clean UK driving license

It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Linux operating system experience
• Root cause analysis methodologies

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide relocation or sponsorship for this role.