Field Service Engineer

Block Imaging; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that specializes in medical imaging solutions, where you'll be responsible for delivering exceptional technical support and service. In this dynamic role, you will troubleshoot, calibrate, and repair medical imaging equipment, ensuring that systems operate at peak performance to meet customer needs. With a focus on continuous learning and engineering competency, you will represent the company with confidence and courtesy while traveling to various hospital networks in the Northeast region. This is an exciting opportunity to make a significant impact in the healthcare technology field, supporting vital medical imaging services.

Qualifications

• Experience in servicing and troubleshooting medical imaging equipment is essential.
• Knowledge of OEM specifications for calibration and repair is required.

Responsibilities

• Provide technical field support and service for medical imaging equipment.
• Evaluate, troubleshoot, and repair imaging systems to ensure optimal performance.
• Document processes and educate end users on equipment usage.

Skills

Technical troubleshooting

Medical imaging equipment servicing

Calibration

Electronic and mechanical problem diagnosis

Network problem resolution

Education

Degree in Biomedical Engineering or related field

Certification in medical imaging technology

Tools

Diagnostic tools for medical equipment

Calibration equipment

Job description

Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment.

Outcomes

• Primarily service medical imaging equipment focused within primary hospital networks.
• Service medical imaging equipment for parts and service accounts for local area/region as needed.
• To assure that imaging systems are fully calibrated and functioning to OEM performance levels.
• To assure the needs of customers are being met and the system is operating based upon their needs.
• To move the company forward in engineering competency.
• To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.

Responsibilities

• Evaluate the equipment, troubleshoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will primarily involve serving customer sites in a specific hospital network or defined area/region; flexibility to travel as required. This role will require travel within the Northeast region of the US, primarily within NY, CT and RI; up to 100% travel.
• Other duties as assigned.