Field Service Engineer

GE HealthCare; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer to install, maintain, and restore medical imaging systems (MR, CT) at customer sites within your assigned area. You will diagnose issues, perform preventive maintenance, and ensure regulatory compliance, delivering reliable service.

You will build relationships with customers, communicate clearly, and grow your technical expertise through ongoing training and field exposure. English proficiency is required.

Qualifications

• A diploma, Bachelor’s or Master’s degree in Electronics, Electromechanics or Biomedical Engineering Technology.
• Minimum 3 years of professional experience in medical equipment maintenance.
• Knowledge of electrical engineering, electronics, radio engineering, mechanics.
• Knowledge of physics of magnetic fields, X‑rays, ultrasound and operation of related equipment.
• Good English is required for the role.

Responsibilities

• Provide support for installation, maintenance, and restoration of medical imaging systems (MR, CT).
• Perform preventive and corrective maintenance on installed base with regulatory compliance.
• Diagnose and troubleshoot equipment issues using established procedures.
• Collaborate with supervisors and colleagues to resolve complex problems.
• Build and maintain strong relationships with customers and communicate clearly.

Skills

Electrical engineering

Electronics

Radio engineering

Mechanics

Problem solving

English language

Education

Bachelor’s or Master’s degree in Electronics, Electromechanics or Biomedical Engineering Technology

Job description

Job Description Summary

You, as a Field Service Engineer will be responsible for relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Main mission:

Provide support to customers for the installation, maintenance, and restoration of medical imaging systems (MR, CT…) within your assigned area.

Technical support:

• Assist customers during the installation of new equipment.
• Perform preventive and corrective maintenance on the installed base, ensuring compliance with quality and regulatory requirements.
• Diagnose and troubleshoot equipment issues by applying established procedures.
• Consult with the supervisor or the more experienced team members when facing situations not covered by standard instructions or parameters.
• Collaborate with colleagues to resolve complex technical problems.

Customer relationship:

• Build and maintain strong relationships with customers, acting as the interface between them and GE HealthCare.
• Ensure clear, proactive, and positive communication throughout all service interactions.

Professional development:

• Continuously maintain and develop your skills by using the training tools provided.
• Take an active role in advancing your technical and professional expertise.

Requirements / Qualifications:

• A diploma, Bachelor’s or Master’s degree in Electronics, Electromechanics or Biomedical Engineering Technology
• Minimum 3 years of professional experience in medical equipment maintenance or maintenance of other equipment.
• Knowledge of electrical engineering, electronics, radio engineering, mechanics;
• Knowledge of physics of the magnetic field, X-rays, ultrasound; Knowledge of the technical characteristics, design specifics, purpose and equipment operation modes, rules for operation and equipment use;
• Good technical skills with a systematic and thorough approach to problem solving;
• The ability to plan and organise your work own effectively, and to work with minimal direction;
• Strong interpersonal, listening and customer service skills – you can deal with differences of opinion tactfully and effectively;
• Good English is required for the role.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

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Additional Information

Relocation Assistance Provided: No