Field Service Engineer

Atlas Copco; Town of Northumberland (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive compensation andBenefits

Career growth and lifelong learning

Culture of trust and accountability

Job summary

Atlas Copco is seeking a Field Service Engineer to service the rental fleet and provide professional support to customers across varied equipment including compressed air and power generators. You will undertake offshore and international assignments for extended periods, balanced with depot and on-site field work.

You will diagnose electrical faults, interpret drawings, induct customers, and participate in on-site training while ensuring standards and safety practices are maintained.

Qualifications

• Previous experience in a similar rental environment or business role.
• Strong planning, organisation and ability to prioritise workload to meet deadlines.
• Excellent interpersonal skills for group interactions.
• Understanding of how role links to the business.
• Ability to persuade and impress others to achieve results.
• Commitment to ethics, organisation and social values in all activities.
• Clear communication of ideas and information.
• Ability to implement systematic action to reach objectives.

Responsibilities

• Carry out servicing and maintenance on varied equipment, following service schedules and recording information.
• Diagnose electrical faults and perform fault-finding assessments.
• Interpret electrical drawings to maximise equipment commissioning and complete documentation.
• Induct customers on fleet operations and, when required, train customers on site.
• Participate in training courses for customers during commissioning.

Skills

Time management

Interpersonal skills

Planning & prioritising

Problem solving

Education

Apprenticeship or relevant work experience

City & Guilds / BTEC equivalent or industry qualifications

Tools

MS Office

SharePoint

AS400 / ERP

Job description

Your role

Your mission as Field Service Engineer is to maintain and service the company’s rental fleet assets to the set goals and standards, whilst providing a professional, competent, courteous and prompt service to all Atlas Copco customers, over a varied product and service range, including but not limited to compressed air and power generation equipment.

You will be involved in substantial offshore and international assignments for extended durations of time, alternated with repair and field service activities in our depot and with customers.

Key Responsibilities:

• Carry out servicing and maintenance on varied compressed air equipment, power generation equipment, and associated products. Carry out work according to service schedules, conduct test procedures and record information; highlight any service issues on site that may affect equipment performance safety and or reliability.
• Effectively diagnose electrical faults on a varied range of equipment and associated products and conduct fault finding assessments and elimination processes.
• Maximise the commission of new equipment by understanding and interpreting electrical drawings and diagrams. Complete documentation in a professional manner.
• Induct customers as required, in the general operations of fleet equipment’s.
• Undertake on occasion training courses for customers when commissioning or setting up equipment at site.
• Ensure that all field rental equipment is maintained in accordance with expected standards.
• Assist Management with client technical support - completion of concise reports, and when required participate in discussions / meetings with customers.
• Participate in call-out duties - answer telephone calls 24/7 when required and attend field call-outs as necessary.
• Maintain test instruments, to ensure they remain in good condition. Check calibration prior to use, follow correct operating instructions, indicate when repair or recalibration due.
• Adhere to maintain and comply with company QHSEE standards - Comply with all procedures and processes applicable to the company standards of ISO: 9001, ISO 14001, OHSAS 18001. Identify and nominate areas or processes for continual improvement. Conduct all your assigned duties in a safe and responsible manner.

To succeed, you will need

The Following Requirements Are Essential:

• Previous experience in a similar type rental environment or business role. Good IT literacy, including the use of business information systems
• Strong and proven ability to plan, organise and prioritise own workload to meet deadlines.
• Ability to utilise appropriate interpersonal styles and methods during group interactions.
• Understand and demonstrate an awareness of the link between their role and the business.
• Able to positively persuade, convince and impress others in order to achieve results.
• Able to maintain organisation, ethical and social values in all business activities.
• Able to express ideas and receive and exchange information clearly.
• Able to establish and implement a systematic course of action to achieve an objective effectively and efficiently.

The Following Requirements Are Desirable:

• Able to identify alternatives to current thinking; ability to develop and implement innovative solutions to problems. - Able to promote, develop and maintain a culture conducive to quality throughout the organisation and to improve its performance.
• An understanding of Atlas Copco products (PTS, PNS, NG, Generators, etc) and/ or knowledge of diesel driven air compressors and associated equipment, desirable but not essential.

Educational requirements

The Following Requirements Are Desirable:

• Formal recognised time served apprenticeship or relevant work experience
• City & Guilds / BTEC equivalent or industry relevant qualifications - Good competent skills in digital tools such as MS Office, Sharepoint, AS400 or other ERP

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits

Job location

This role is Field Based.

Contact information

Talent Acquisition Team: April Harbour

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.