Field Service Engineer

Grove US LLC; Shady Grove (OK); Remote; USD 70,000 - 110,000; Full time

Job summary

The Manitowoc Company, Inc. is seeking a Field Service Engineer to support Potain Tower Crane products remotely with on-site visits. This role requires extensive travel (up to 75%) and entails troubleshooting, installation assistance, and providing training to distributors and customers on erection and maintenance of new models.

The position reports to the Technical Service Manager and emphasizes safety, reliability, and coordination with engineering and service teams worldwide.

Qualifications

• Associate degree in engineering with 5+ years in manufacturing or heavy equipment distribution.
• Alternate: a HS diploma with 10+ years in similar roles.
• Strong mechanical, hydraulic and electrical knowledge of cranes preferred.
• Ability to read schematics and work at heights.

Responsibilities

• Provide aftermarket service support on-site and over the phone for Potain Tower Cranes.
• Troubleshoot, repair, and install equipment; train distributors and customers on erection and maintenance.
• Coordinate with managers on parts, service, and warranty communications.
• Analyze technical problem reports to identify trends and improvements.
• Coordinate service bulletins and product improvement programs.
• Interact with personnel on service materials, requirements, and safety compliance.
• Plan activities to resolve customer reports and prevent recurring issues.

Skills

Field service

Crane systems

Troubleshooting

Customer training

Technical support

Electrical knowledge

Education

Associate degree in Engineering

High School diploma

Tools

MS Office

Multimeter usage

Job description

Are you a problem solver, born leader of complex projects, and service oriented?

If so, you could be our next Product Service Manager with Manitowoc Cranes. As a Field Service Engineer, you will be responsible for assisting distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers on erecting and maintenance of their first new model products and have the responsibility for providing technical support. This is a remote position and reports to the Technical Service Manager located in Chicago, IL.

Essential Job Functions:

• Provide aftermarket service support for Potain Tower Crane products on-site and over the phone
• Assist distributors and customers with trouble shooting and problem solving all technical service, installation, repair, or modification issues.
• Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with department manager.
• Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance processes. Offers technical information for resolution when required.
• Coordinate and Administer Service Bulletins and Product Improvement Programs.
• Assist other Product Service Managers with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIP's and Bulletins.
• Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance
• Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

Job Requirements:

• Associate degree in Engineering with a minimum of 5 years’ experience in manufacturing, heavy equipment distribution or customer service or a High School diploma with a minimum of 10 years same experience.
• Mechanical, Hydraulic, and electrical/electronic knowledge of Cranes and above average knowledge of general crane technology and operation is preferred.
• Must be able to read, understand and work with schematics.
• Must be able to climb and work at heights up to and over 300 feet.
• Must be able to travel up to 75% of time, domestic and international.Must possess or have the ability to acquire a US passport.
• Experience using a multi-meter, laptop computer, the internet, Microsoft Office products such as Outlook, Excel, and Word are necessary.
• Must be able to work outdoors on cranes performing troubleshooting, diagnostic and disassembly-assembly work, in all weather conditions,
• Must be able to lift up to 50lbs
• Strong verbal and written communications skills as well as organizational and time management skills a must.
• Strong decision making and problem-solving skills.
• Must be able to obtain a personal credit card with $5k minimum limit for sole use in extended travels and incurred business expenses.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Manitowoc Company, Inc. is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
travels and incurred business expenses