Field Service Specialist

The Manitowoc Company; Shady Grove (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Manitowoc Company is looking for a Field Service Engineer based in Shady Grove, PA. This role involves assisting distributors and customers with rigging, troubleshooting, and repairing Manitowoc Tower Crane products. Applicants should have strong mechanical, hydraulic, and electrical knowledge of cranes and experience in customer service. The position requires up to 80% travel and a valid US passport. Competitive salaries and benefits are offered.

Qualifications

• Mechanical, hydraulic, and electrical/electronic knowledge of cranes.
• Ability to read and work with schematics.
• Experience using a multimeter and Microsoft Office products.

Responsibilities

• Provide aftermarket service support for Potain Tower Crane products.
• Assist with troubleshooting and problem-solving technical service issues.
• Coordinate activities to investigate customer reports of technical problems.

Skills

Mechanical knowledge of cranes

Hydraulic knowledge of cranes

Electrical/electronic knowledge of cranes

Ability to work with schematics

Experience with Microsoft Office

Education

Associate degree in Engineering

High school diploma with experience

Tools

Multimeter

Laptop computer

Job description

Job Description

As a Field Service Engineer, you will assist distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers on erecting and maintaining their first new model products and provide technical support. This remote position reports to the Technical Service Manager in Shady Grove, PA.

Responsibilities

• Provide aftermarket service support for Potain Tower Crane products on-site and over the phone.
• Assist distributors and customers with troubleshooting and problem solving all technical service, installation, repair, or modification issues.
• Maintain distributor relations regarding parts, service, and warranty, coordinating efforts with the department manager.
• Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes; offer technical information for resolution when required.
• Coordinate and administer Service Bulletins and Product Improvement Programs.
• Assist other Product Service Managers with vendor negotiation and communications with legal and product safety and reliability regarding PIP’s and Bulletins.
• Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance.
• Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

Required Skills and Abilities

• Mechanical, hydraulic, and electrical/electronic knowledge of cranes and above‑average knowledge of general crane technology and operation.
• Ability to read, understand, and work with schematics.
• Experience using a multimeter, laptop computer, the internet, and Microsoft Office products such as Outlook, Excel, and Word.
• Ability to obtain a personal credit card with a $5,000 minimum limit for travel and business expenses.

Behavioral Competencies

• Strong verbal and written communication skills, as well as organizational and time‑management skills.
• Strong decision‑making and problem‑solving skills.

Required Education and Experience

• Associate degree in Engineering with a minimum of 5 years’ experience in manufacturing, heavy equipment distribution, or customer service.
• High school diploma with a minimum of 9 years of the same experience.

Physical Requirements

• Must be able to work outdoors on cranes performing troubleshooting, diagnostic, and disassembly‑assembly work in all weather conditions.
• Must be able to climb and work at heights up to and over 300 feet.
• Must be able to lift up to 50 lbs.

Travel

The position requires up to 80% international and domestic travel. A US passport is required.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

The Manitowoc Company, Inc. is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.