Field Service Engineer

Amphenol Communications Solutions; Santa Clara (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

Amphenol Communications Solutions is seeking a Field Service Engineer to join the Cable Backplane Systems team in Santa Clara, CA. You will be the on-site technical expert, perform installations, troubleshooting, and maintenance to ensure high-performance interconnect solutions for leading telecom/datacom equipment.

The role requires a Bachelor's in Electrical or Mechanical Engineering or related field and 5+ years in field service or similar hands-on roles.

Qualifications

• Bachelor's degree required in Electrical/Mechanical engineering or related field.
• 5+ years of field service, technical support, or hands-on engineering experience.
• Familiarity with interconnect systems, signal integrity, and electrical testing.

Responsibilities

• Serve as the primary on-site technical contact for installation, maintenance, and service of Amphenol products.
• Diagnose and resolve complex interconnect issues in the field, including signal integrity challenges and mechanical fit.
• Provide post-sales technical assistance to ensure customer satisfaction and product reliability.
• Collaborate with engineering, product development, and sales teams to relay field feedback and drive improvement.
• Deliver training and support to customers on product usage, maintenance, and troubleshooting.
• Document service activities, findings, and customer interactions.

Skills

Diagnostic problem-solving

Communication

Customer service mindset

Independent work

Organized, detail-oriented

Education

Electrical Engineering

Electrical Engineering Technology

Mechanical Engineering

Mechanical Engineering Technology

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Field Service Engineer

Location: Santa Clara, CA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Field Service Engineer to join our Cable Backplane Systems team located in Santa Clara, CA.

Our customers' success depends on reliable, high-performance interconnect solutions—and our ability to keep those systems running smoothly. As a Field Service Engineer, you'll be the technical expert on the front lines, providing hands‑on support, troubleshooting, and maintenance to ensure our products deliver exceptional performance in real‑world applications. You'll work closely with customers and internal teams to resolve complex technical issues, install and service equipment, and maintain strong relationships built on trust and results.

Responsibilities

• Serve as the primary technical contact for on‑site support, installation, and maintenance of Amphenol products
• Diagnose and resolve complex interconnect issues in the field, including signal transmission and mechanical fit
• Provide post‑sales service and technical assistance to ensure customer satisfaction and product reliability
• Collaborate with engineering, product development, and sales teams to relay field feedback and drive continuous improvement
• Deliver training and support to customers on product usage, maintenance, and troubleshooting
• Document service activities, technical findings, and customer interactions
• Travel to customer sites as needed to provide timely and effective service; this likely require significant travel on very little notice

Qualifications

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology , Mechanical Engineering or Mechanical Engineering Technology
• 5+ years of experience in field service, technical support, or hands‑on engineering roles
• Familiarity with interconnect systems, signal integrity, and electrical testing

Skills

• Strong diagnostic and problem‑solving abilities in electrical and/or mechanical domains
• Excellent communication skills across technical and non-technical teams
• High-level customer service mindset with a focus on building long‑term relationships
• Ability to work independently in dynamic environments and deliver results under pressure
• Organized, detail‑oriented, and capable of managing multiple service engagements

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/