Field Service Engineer

Segra; Pittsburgh (Allegheny County); On-site; USD 65,000 - 99,000; Full time

Job summary

Segra is seeking a dynamic and experienced Field Service Engineer for the greater Pittsburgh area. You'll handle equipment installation, circuit testing, and maintenance, ensuring high-quality service delivery in the telecommunications sector. Ideal candidates will possess telecom knowledge and experience managing on-site client interactions, contributing to our commitment to customer satisfaction.

Benefits

Life insurance

401(k) match

Flexible Spending/Health Savings Accounts

Tuition and gym reimbursements

Vacation/PTO and paid holidays

Qualifications

• Minimum of 2 years of experience with Telecom equipment.
• Able to understand and operate advanced industry test sets.
• Good driving record.

Responsibilities

• Responsible for equipment installation & commissioning.
• Perform 'on call' duties as required.
• Interact with customers and technicians.

Skills

Knowledge of Telecom equipment (ex.- Cisco, Ciena)

Ability to operate advanced industry test sets

Education

Associate’s degree or technical field (industry related)

Tools

Office 365 suite

Job description

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Segra is searching for a dynamic and experienced Field Service Engineer to work in the greater Pittsburgh, PA market. Depending upon the skills and level of expertise of the candidate, the hiring manager reserves the right to adjust the level offered for this role.

Role Overview:

The Field Service Engineer is responsible for the day to day activities of the network, including but not limited to Equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IAD’s, Hosted phones, ONT’s, preventive maintenance, and testing/trouble-shooting associated with transport infrastructure, switching infrastructure and IP/Data networks. Field Operations personnel will perform “on call” duties as required. The technician will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.

Required Qualifications:

• Knowledge of Telecom equipment (ex.- Cisco, Ciena, etc.)
• Minimum of 2 years of experience with Telecom equipment

Preferred Qualifications:

• Associate’s degree or technical field (industry related) preferred, and/or a combination of job-related experience.
• Cisco and/or Ciena equipment experience preferred.
• AC/DC core fundamentals; good driving record; Office 365 suite.
• Understanding and use of engineering documents.
• Able to understand and operate advanced industry test sets, DS1-100G, OTDR and fiber scopes.
• Knowledgeable and skilled with DC power to support tertiary power applications.
• Work independently with limited supervision.
• Assumes all routine tasks for major projects and is periodically called upon to make routine decisions.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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