Field Service Engineer

PFI; Minneapolis, Saint Paul (MN, MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Dental insurance

Vision insurance

401k with employer match

Tuition assistance

Paid time off

Job summary

A leading equipment manufacturer is seeking a Field Service Engineer based in Saint Paul, MN. This full-time role involves providing field engineering support for food processing equipment, ensuring customer satisfaction through technical assistance, and traveling up to 50% of the time. Ideal candidates have a technical background with a two-year degree in Industrial Technology and are skilled in customer relations and technical problem-solving.

Qualifications

• Two to three years of related experience preferred.
• Ability to meet deadlines in a fast-paced environment.
• Engaging in regular, consistent attendance.

Responsibilities

• Provide field engineering support for PFI products.
• Respond to customer needs within assigned territory.
• Establish good communications with Product Engineering.

Skills

Verbal and written communication skills

Interpersonal and customer service skills

Organizational skills

CAD software knowledge

MIG & TIG welding skills

Time management skills

Education

Two-year Industrial Technology degree

Millwright Apprenticeship

Tools

Microsoft Office Suite

Computer Software

Job description

Field Service Engineer

Location: Minneapolis/St Paul, MN

Job ID: 179 | # of Openings: 1 | Job Status: Full Time | Travel Required: 50% | Reports To: Field Engineering Mgr.

PURPOSE OF POSITION

Responsible for field engineering support of all PFI products within the assigned territory, including technical product performance issues (SAR’s), product applications, and gathering technical data to quote and sell PFI‑Global products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer needs within assigned territory and/or product range, focusing on Food Grade Industrial Equipment and Industrial Conveyor products.
• Provide technical phone support for the customer service group.
• Travel domestic and some international 50% of the time and drive/fly for extended periods.
• Survey sites, provide technical product information, train, solve problems, and perform applications engineering.
• Communicate with Product Engineering and Project Management Teams to ensure high level of customer service.
• Maintain labor reporting (FASF’s & FSTS’s) for billed field services.
• Adhere to all safety rules and guidelines as specified by PFI and visited facilities.
• Use computer software (Microsoft Word, Excel, PowerPoint, CAD, video conferencing, e‑mail) proficiently.
• Maintain a strong work ethic, positive attitude, trustworthiness, and effective verbal and written communication.
• Adjust work hours as required by customer demands, maintaining regular attendance.
• Analyze, inspect, recommend product rework, refurbishment, or modification, including reporting when required.
• Perform additional assignments and training duties as needed.
• Potentially lead a team responsible for life‑cycle management of PFI products at customer sites.

QUALIFICATIONS

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working knowledge of CAD software.
• MIG & TIG welding skills and ability to operate small power tools.
• Excellent time‑management skills with proven ability to meet deadlines.
• Ability to perform in a high‑paced, sometimes stressed environment.
• Proficiency with Microsoft Office Suite or related software.
• Consistent, dependable attendance.

EDUCATION – EXPERIENCE – COMPUTER SKILLS

• Two‑year Industrial Technology degree with 2–3 years related experience or training.
• Equivalent combination of education and experience.
• Millwright apprenticeship or related experience.

TRAINING – CERTIFICATIONS – LICENSES

• Valid driver’s license.
• Valid passport or ability to obtain one at PFI expense.
• Participation in additional job‑related training.

COMPETENCIES

• Safety & Security: Observes safety and security procedures; uses equipment properly.
• Problem Solving: Identifies and resolves issues timely.
• Communication: Speaks clearly and listens, responds to questions.
• Dependability: Follows instructions, responds to management, takes responsibility.
• Quality Assurance: Demonstrates accuracy and thoroughness.
• Ethics/Professionalism: Treats people with respect; works ethically.
• Organizational Support: Follows policies and procedures.
• Judgment: Exhibits sound judgment.

PHYSICAL DEMANDS

• Frequently stoop/bend and use hands/arms.
• Regularly stand, walk, and occasionally lift or move >100 lbs.
• Capable of working at high elevations.
• Maintain required vision and hearing abilities.
• Travel by vehicle or plane up to 50% of the workday.

ENVIRONMENTAL ADAPTABILITY

• Keyboard noise typically moderate.
• Occasional exposure to wet/humid conditions, fumes or airborne particles, extreme temperatures, vibration, and electrical shock risk.
• Exposure to moving mechanical parts; required to wear steel‑toe safety shoes, safety glasses, hearing protection, hardhat, colored vest at field sites.

Other duties: Duties, responsibilities and activities may change at any time.