Field Service Engineer

PFI; Kansas City (MO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition assistance

Job summary

PFI is seeking a Field Service Engineer/Technician to provide technical support for Food Grade Industrial Equipment products. This role involves travel up to 50%, performing technical services, and strong communication with customers and engineering teams. Candidates should have a two-year Industrial Technology degree and excellent customer service skills, with robust familiarity with CAD and Microsoft Office. Various employee benefits are available, including health insurance and a 401(k).

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Valid driver's license required.
• Engage in regular, consistent attendance.

Responsibilities

• Provide technical phone support for the customer service group.
• Establish good communications with Product Engineering.
• Perform surveys and technical product information.
• Negotiate and charge for field services.

Skills

Verbal and written communication skills

Interpersonal skills

Customer service skills

Organizational skills

Attention to detail

CAD Software

MIG & TIG Welding

Time management

Education

Two-year Industrial Technology degree

Millwright Apprenticeship or related experience

Tools

Microsoft Office Suite

Small power tools

Job description

Position Information

Position: Field Service Engineer / Technician
Location: Kansas City, MO (Anywhere in the US)
Job ID: 181
# of Openings: 1
Division: PFI

Purpose of Position

Responsible for field engineering support of all PFI products within the assigned territory and/or products including, but not limited to technical product performance issues (SAR’s), product applications and gathering of technical data to quote and product PFI-Global products.

Essential Duties and Responsibilities

• Respond to customer needs within assigned territory and/or product range. The assigned territory will require a focus on Food Grade Industrial Equipment products, primarily Industrial Conveyor products. The position will also include providing technical services over the phone.
• Provide technical phone support for the customer service group, especially while working in the office when not traveling.
• Travel domestically and internationally 50% of the time, requiring ability to drive and/or fly for extended periods.
• Perform surveys, technical product information, training, problem solving, applications engineering, failure analysis and resolution with internal and external reporting.
• Establish good communications and a working rapport with Product Engineering and Project Management Team to ensure a high level of customer service is delivered.
• Understand PFI products and the applications in which they are used.
• Responsible for Labor Reporting (FASF’s & FSTS’s) when PFI will charge for field services, to include details of work performed, time required for completion and cost charged to the customer.
• Adhere to all safety rules and guidelines as specified by PFI and any facility being visited.
• Demonstrate proficiency with computer software including Microsoft Word, Excel, Power Point, CAD, Video Conferencing, and email.
• Exhibit trustworthiness, a strong work ethic and positive attitude.
• Apply good verbal and written communication skills to internal and external customers.
• Work hours and days vary significantly based on customer demands; regular and consistent attendance required, and odd or extra hours may be required as needed.
• Analyze, inspect, and recommend product rework, refurbishment and/or modification including a report when required.
• Perform extra assignments as needed and related tasks in the work area; provide department training when assigned.
• May lead a team of individuals assigned on-site for Life Cycle management of PFI products for the duration of contracted customer agreements, including monthly review of product performance and technical support.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working knowledge of CAD Software.
• MIG & TIG Welding skills and ability to operate small power tools.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Engage in regular, consistent attendance.

Education – Experience – Computer Skills

• Two‑year Industrial Technology degree with two to three years of related experience and/or training.
• Equivalent combination of education and experience.
• Millwright Apprenticeship or related experience.

Training – Certifications – Licenses

• Valid driver’s license.
• Valid passport or ability to acquire one at PFI expense.
• Continually participate in additional training related to the job.

Competencies

• Safety and Security – Observes safety procedures; uses equipment properly.
• Problem Solving – Identifies and resolves issues in a timely manner.
• Communication Skills – Speaks clearly, listens and receives clarification, responds to questions.
• Dependability – Follows instructions, responds to management direction, takes responsibility.
• Quality Assurance – Demonstrates accuracy and thoroughness.
• Ethics/Professionalism – Treats people with respect; works ethically and with integrity.
• Organizational Support – Follows policies and procedures.
• Judgment – Exhibits sound and accurate judgment.

Physical Demands

• Frequently stoop/bend.
• Regular use of hands and arms.
• Regular standing and walking.
• Occasional lifting and/or moving more than 100 pounds.
• Physically capable of work in high elevations.
• Specific vision abilities required.
• Specific hearing abilities required.
• Must be able to travel by vehicle or plane up to 50% of the workday.

Environmental Adaptability

• Noisy environment usually moderate.
• Occasional exposure to wet or humid conditions, high places, fumes or airborne particles, outdoor weather conditions, extreme cold and hot, electrical shock risk and vibration.
• Frequent exposure to work near moving mechanical parts.
• Safety gear required: steel‑toe safety shoes, safety glasses, hearing protection, hardhat, colored vest when on job at field sites or manufacturing plants.

Employee Benefits

• Competitive wages.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Short‑ and long‑term disability.
• Life insurance.
• 401(k) with employer match.
• Profit sharing.
• Flexible spending accounts.
• Paid time off.
• Paid holidays.
• Tuition assistance.
• Flexible working for certain roles.
• Professional development.
• Years of Service awards.

Locations

Manufacturing facilities: Algona, Iowa and San Antonio, Texas. Headquarters: Columbus, Ohio. Other U.S. facilities: Iowa and Idaho. International presence: United Kingdom, Europe, and India.