Field Service Engineer

Mevion Medical Systems

Milwaukee (WI)

On-site

USD 70,000 - 85,000

Full time

14 days+

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Job summary

An established industry player is seeking a dedicated Field Service Engineer to ensure the optimal performance of advanced Proton Therapy Systems. In this dynamic role, you will engage directly with clients, providing exceptional technical support and troubleshooting services. Your expertise will contribute to maintaining high standards of safety and compliance while enhancing customer satisfaction. This position offers a unique opportunity to work with cutting-edge medical technology in a collaborative environment. If you thrive under pressure and are passionate about innovative healthcare solutions, this role is perfect for you.

Qualifications

Bachelor's degree in Engineering or equivalent technical experience preferred.
Experience with radiation therapy equipment is a plus.
Strong interest in new technology and continuous learning.

Responsibilities

Operate and troubleshoot Proton Therapy Systems and related equipment.
Provide customer support and ensure compliance with safety regulations.
Document interventions and maintain equipment according to schedules.

Skills

Troubleshooting

Customer Support

Technical Communication

Electrical Systems

Mechanical Systems

Data Analysis

Problem Solving

Education

Bachelor of Science in Engineering

Technical Experience in Military

Tools

SalesForce

Proton Therapy Systems

CT Scanners

Robotic Manipulators

Job description

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Position Summary

Reporting to a Field Service Manager, a Field Service Engineer Level 1 will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer Level 1 will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer Level 1 will regularly interact with the customers’ professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Operate Proton Therapy System, which will include, but not be limited to: Troubleshooting, Post Service Testing and provide highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
Clearly communicate the status of the system to the customer as well as to Mevion employees.
Work on other highly complex clinical systems related to the Proton Therapy System, including Motion control systems, CT Scanners, X-ray and Radiological technology devices and robotic manipulators directly at the customer site.
Ensuring that Proton Therapy (PT) devices are performing according to specification. Monitor daily treatments and system performance and identify any corrections or improvements the system may need. Reporting and documenting all complaints and key performance indicators of the PT device.
Ensure equipment/systems are working properly with the required level of compliance/quality/technical performance/customer satisfaction.
Maintain equipment/systems according to the maintenance schedule.
Troubleshoot PTS equipment including electrical, mechanical, and software problems.
Repair equipment/systems taking all necessary actions to solve problems.
Report and document interventions and actions undertaken with the required level of details and accuracy in accordance with facility, RA/QA and FDA regulations.
Meet appropriate performance indicators (throughput, customer satisfaction, uptime).
Maintaining a high degree of professional knowledge and safety consciousness according to Mevion guidelines to perform activities under the safest working conditions.
Maintain a clean working environment and behavior in line with the safety and regulatory rules.
Maintain calibrated equipment and tooling according to specifications.
Maintain on site inventory and other part management duties.
Other duties as assigned by Service Management.

Education, Training, And Experience

Bachelor of Science or equivalent in Engineering, Physics, or other related field preferred, or 4-6+ years of technical experience in the Military or equivalent (i.e. Electronics technicians, mechanics, etc.)
Experience with radiation therapy equipment is a plus.
Electronic/Electrical and Mechanical ability.
Experience working with computer interfaces, instrumentation, and control systems.
Preferred experience with proton systems
Strong interest in new technology and learning new systems – continuous learning curve.
Sound computer usage and debugging skills.
Knowledge of networks and networking techniques
Solid understanding of imaging systems
Experience with SalesForce or equivalent CRM product and productivity software desired.
Experience with troubleshooting and data analysis techniques is required.
Medical Physics experience is a plus.
Experience with dosimetry hardware & software.

Familiarity With The Following Is a Plus

Cooling systems, cryogenics, vacuum systems, PLC’s, regulation loops, drivers, sensors, electric motors, high voltage equipment, low voltage equipment, etc.
Mechanical system repair, maintenance and operations of large systems.

Must have the ability to learn the following within the first six months:

Learn the operating principles and service techniques for the subsystems of MEVION equipment.
Become proficient in all software, control system elements and user interfaces to the MEVION systems.
Understand the electrical, vacuum, and water-cooling systems of MEVION equipment and Hospital infrastructure for the MEVION equipment.

Desired Characteristics

Self-starter and ability to thrive within a small team and require minimal supervision.
Detail-oriented with excellent follow-through.
Superior customer service mentality.
Strong commitment to teamwork and ability to contribute to a collaborative work environment.
Works well under pressure.

Physical And Environmental Considerations

Ability to sit and stand for long periods of time, bending, stooping, kneeling and crouching.
Ascend and descend ladders and stairs at heights of up to 20 feet.
Ability to lift/carry/push/pull up to 50 lbs.
Good manual dexterity.
Ability to speak fluent English and hear clearly.
With little notice, must have the ability and willingness to work off shift, nights, weekends and holidays. More than 40 hours per week is often required.
Ability to travel for weeks at a time, sometimes longer, both domestic and international. Occasionally on a moment’s notice
Must be able to use all standard office equipment such as a computer, keyboard, copier and telephone.
The employee will work with hazardous material, radiation producing equipment, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.
This position involves occasional exposure to high magnetic fields and routine exposure to magnetic fields above 5 gausses. Individuals with pacemakers, automatic defibrillators, or similar implants are physically disqualified from this position. Individuals with other implanted metallic materials must be considered on a case-by-case basis, according to medical advice from the candidate’s physician and company policy.
Strict adherence to corporate safety procedures is mandatory.

Seniority level