Field Service Engineer

Terex Corporation; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in machinery manufacturing is seeking a Field Service Engineer to provide technical support for their crushing, screening, and conveying equipment. The role includes on-site service, troubleshooting, and collaboration with various teams to enhance product reliability. Ideal candidates will possess strong electrical and mechanical knowledge and a commitment to customer service, with opportunities for travel across the USA and Canada.

Benefits

Competitive salaries

Team Member bonus

Private healthcare

401k

Paid vacation

Qualifications

• Experience with 3-phase electrical control systems preferred.
• Ability to read schematics and engineering drawings.
• Strong written and verbal communication skills.

Responsibilities

• Provide on-site technical support for Terex equipment.
• Troubleshoot electrical, mechanical, and hydraulic faults.
• Collaborate with engineering and quality teams.

Skills

Knowledge in electrical systems

Knowledge in mechanical systems

Knowledge in hydraulic systems

Proficient in Microsoft Products

Logical problem-solving

Education

Mechanical or electrical systems education

Degree preferred

Job description

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Job Description:

Terex is seeking a Field Service Engineer to operate in a dynamic environment, assisting our dealers/customers in achieving peak performance and reliability with our extensive range of crushing, screening, and conveying equipment. The successful candidate will report to the Technical Manager and collaborate within the technical support team, while also interacting with our engineering and quality teams to ensure prompt resolutions and prevent recurring issues. This role involves both field service work and providing remote technical support from the office. Position based in Louisville, KY,

but candidates can live anywhere in the US

• Provide on-site technical support, commissioning and service for Terex crushing, screening and conveying equipment
• Working as part of a dedicated team delivering first class service to dealers and customers
• Provide technical support to the dealer & customer North America network via telephone and internet-based MP Helpdesk.
• Troubleshoot electrical, mechanical, hydraulic faults whilst working closely with our dealer’s service team.
• Collaborate with our engineering & quality teams to ensure referral of all issues are dealt with on a timely basis to enable ongoing product improvements.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures
• Provide engineering with field performance data and recommended improvements.
• Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers. Acts as a Terex advocate in all situations
• Assist with the display and simulation of equipment and technical presentation
• Opportunity to travel extensively, primarily USA & Canada
  
  
  

Job Description:

Terex is seeking a Field Service Engineer to operate in a dynamic environment, assisting our dealers/customers in achieving peak performance and reliability with our extensive range of crushing, screening, and conveying equipment. The successful candidate will report to the Technical Manager and collaborate within the technical support team, while also interacting with our engineering and quality teams to ensure prompt resolutions and prevent recurring issues. This role involves both field service work and providing remote technical support from the office. Position based in Louisville, KY, but candidates can live anywhere in the US

Responsibilities:

• Provide on-site technical support, commissioning and service for Terex crushing, screening and conveying equipment
• Working as part of a dedicated team delivering first class service to dealers and customers
• Provide technical support to the dealer & customer North America network via telephone and internet-based MP Helpdesk.
• Troubleshoot electrical, mechanical, hydraulic faults whilst working closely with our dealer’s service team.
• Collaborate with our engineering & quality teams to ensure referral of all issues are dealt with on a timely basis to enable ongoing product improvements.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures
• Provide engineering with field performance data and recommended improvements.
• Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers. Acts as a Terex advocate in all situations
• Assist with the display and simulation of equipment and technical presentation
• Opportunity to travel extensively, primarily USA & Canada
  
  
  

Basic Qualifications:

• Knowledge and experience in electrical, mechanical, and hydraulic systems.
• Experience with 3-phase electrical control systems including AC inverters advantageous.
• Experience in quarry / crushing & screening industry advantageous.
• Must have a valid driver's license and be able to obtain a valid passport.
• Willingness to travel.
• General mechanical and electrical maintenance skills\Proficient in Microsoft Products
  
  
  

Preferred Qualifications:

• Mechanical or electrical systems education preferred
• Degree preferred
• Ability to read schematics and engineering drawings
• Strong written and verbal communication skills, both in-person and by phone
• Decision-making and prompt resolution of equipment failures
• Independent work with minimal supervision
• Team player in a diverse environment
• Dependable and punctual
• Position based in Louisville, KY, but candidates can live anywhere in the US
  
  
  

Knowledge, Skills and Abilities:

• Self-motivated and high energy
• Logical problem-solving ability
• Ability to work within a team as well as on your own initiative with minimal supervision
• Ability to work in an environment that is fluid with constantly changing priorities
• Customer focus
• Excellent verbal and written skills
• Highest level of integrity, honesty and trust
  
  
  

Position is based in Louisville, KY.

Why Join Us

• We are a global company, and our culture is defined byour Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• We offer competitive salaries, Team Member bonus, private healthcare, holidays, 401k, life assurance, LinkedIn Learning,
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
  
  
  

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

How to Apply

To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [e-mail].

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Machinery Manufacturing

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