Field Service Engineer

Southwire Company; Kent (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Southwire Company is seeking an engineer to develop and optimize processes across operations, product development, construction, and maintenance environments. You will analyze engineering processes, identify opportunities to improve system reliability, safety, and cost-effectiveness, and implement multidisciplinary practices to enhance functionality while ensuring compliance with industry standards.

The role focuses on delivering technical support for services equipment, maintaining procedures,

Qualifications

• Bachelor's Degree in Engineering required or preferred; specialization in Mechanical, Materials, Electrical or Civil.
• 2-5 years experience in an engineering role.
• 5-7 years experience in Power Utility or Construction preferred.

Responsibilities

• Ensures Southwire’s Culture of Zero Safety and Quality Culture are followed and enhances safety and quality.
• Assesses technical requirements for services projects, specifying parts and solutions meeting customer expectations and industry standards while ensuring safety and compliance.
• Delivers technical support for equipment and tools used in Services offerings, troubleshoots issues from the field, and minimizes downtime for optimal system performance.
• Maintains technical procedures and instructions for Services processes; develops field procedures for new technologies.
• Responsible for technical internal communications from the Engineering team to other departments within Southwire.
• Shares and documents best practices, troubleshooting techniques, and industry knowledge to enhance team performance and align procedures.
• Performs root cause analysis and makes field visits, identifying opportunities for improvement and recommending corrective actions to improve operational effectiveness.
• Applies engineering knowledge to improve existing technologies and supports the development process for new technology.

Education

Bachelor's Degree in Engineering

Engineering specialization (Mechanical, Materials, Electrical, Civil)

Job description

Develops engineering solutions across operations, product development, construction, and maintenance environments to enhance efficiency and performance. Analyzes engineering processes and identifies opportunities to improve system reliability, safety, and cost-effectiveness. Implements multidisciplinary engineering practices to optimize functionality and ensure compliance with industry standards.

Key Responsibilities:

• Ensures Southwire’s Culture of Zero Safety and Quality Culture are followed and finds ways to enhance safety and quality.
• Assesses technical requirements for services projects, specifying parts and solutions that meet both customer expectations and industry standards while ensuring safety and compliance.
• Delivers technical support for equipment and tools used in Services offerings, troubleshooting and resolving reported issues from the field, ensuring minimal downtime and optimal system performance.
• Maintains technical procedures and instructions for Services processes. Develops field procedures for new technologies.
• Responsible for technical internal communications from the Engineering team to other departments within Southwire.
• Share and document best practices, troubleshooting techniques, and industry knowledge to enhance team performance and align procedures.
• Performs root cause analysis and makes field visits, identifying opportunities for improvement and recommending corrective actions to enhance operational effectiveness.
• Applies engineering knowledge to improve existing technologies. Supports the development process for new technology.

Required Education & Experience:

Bachelor's Degree

Specialized Degree: Engineering (preferred Mechanical, Materials, Electrical, Civil)

2-5 Years Experience:

Field(s) of Expertise: Engineering role

Preferred Education & Experience:

5-7 Years Experience

Field(s) of Expertise: Power Utility, Construction