Field Service Engineer

IBA Worldwide; Northern (KY); Hybrid; USD 97,000 - 128,000; Full time

Benefits offered by this job

Life & AD&D Insurance

Disability Insurance

Medical, Dental, Vision coverage

Health Savings Account contributions

Wellness incentives

401(k) match

Paid Parental Leave

Paid time off

Job summary

IBA, the global leader in Proton Therapy, seeks a Field Service Engineer to install, maintain, and repair IBA systems across customer sites in the USA, with opportunities for international travel to Europe and Asia. This home-based role supports a 50% on-site presence and requires strong electronics and vacuum/RF knowledge.

Required is a Bachelor of Science in Physics or Engineering (or 3–5 years of related experience) and readiness for on-call and weekend support as part of a follow-the-sun

Qualifications

• Bachelor of Science in Physics, Electrical Engineering, or related Engineering field, or 3–5 years of field service experience.
• Solid knowledge of electronics; understanding of High Vacuum and RF systems.
• Detail-oriented, team player, self-starter and travel capable.

Responsibilities

• Install, maintain, and repair IBA systems at customers' locations.
• Train customers to use equipment safely and properly.
• Generate accurate reports with appropriate detail and propose improvements.
• Support on-site and remote troubleshooting; travel as needed.

Skills

Electronics knowledge

Vacuum systems

RF systems

Education

Bachelor of Science in Physics or Engineering or equivalent (3–5 years experience)

Job description

Location: US - Home based, US

Work regime: Full-Time

Kind of contract: Open Ended Contract

Life at IBA

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound:Protect, Enhance, and Save lives.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

• Proton Therapy– delivering next‑generation precision treatment
• Radiopharmaceuticals– supporting oncology care with premium services and equipment
• Dosimetry– ensuring safety and quality in medical equipment
• Industrial Accelerators– advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life‑changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Mission

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA Industrial’s global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting‑edge technology and make a difference on a global scale.

Challenges we trust you with

• Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.
• Train the customers to use equipment properly and safely.
• Generate accurate reports with the appropriate level of detail.
• Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes.
• In practice, this position is home‑based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions:
  • IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
  • Maintenance of IBA equipment (typically 1 week, Monday‑Friday travel and 3 days onsite).
  • Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
• When working from home, your task will consist in three main activities:
  • Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends.
  • Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross‑functional teams, as needed.
  • Updating and improving our knowledge database and procedures, as needed.

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time.

What we value

You have:

• Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience.
• Solid knowledge and understanding of electronics.
• Understanding of High Vacuum and RF (Radio Frequency) systems.

And you also are:

• Detail‑oriented and highly accurate, with a strong sense of urgency around deadlines and a willingness to support team members in meeting shared targets.
• A collaborative team player who can also work independently and take initiative as a self‑starter.
• Proactive in anticipating the needs of the team and management, offering constructive feedback and practical solutions to identified issues.
• Committed to adhering to policies, compliance standards, principles, and company values.
• Effective at managing time and consistently achieving performance goals.
• Resourceful in identifying and organizing the tools and support needed to accomplish tasks successfully.
• Dedicated to continuous professional development and expanding job knowledge and expertise.

Compensation and Benefits

IBA offers a comprehensive benefits packagethat reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Approximate Salary Range: $97,000 - $128,000

Variable Pay:Profit sharing, time‑based compensation, “above & beyond” award, referral rewards

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long‑Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)
• Emergency travel & employee assistance

Optional Benefits:Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.