Field Service Engineer

UMS - United Medical Systems; Hopkinton (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD Insurance

Life Insurance

Job summary

United Medical Systems (UMS) is seeking a Field Service Engineer to perform daily maintenance and repair of mobile medical equipment. The role may require traveling to customer sites with up to 20% overnight stays, under the direction of the Service Manager.

Initial focus on URS Holmium Laser units with developmental training for additional urological devices. Strong emphasis on wiring, electronics, and diagnostics to ensure uptime and patient safety.

Qualifications

• 3 years of relevant experience in field service repair or engineering.
• Understanding of electronics theory; proven experience working with electronics and schematics.
• Proven analytical, problem solving, and troubleshooting skills using test equipment.

Responsibilities

• Complete all service training provided by UMS and manufacturers.
• Perform preventive maintenance per intervals and guidelines.
• Troubleshoot and repair equipment per manufacturer guidelines using diagnostic tools.
• Submit service reports, PM records, and expense reports weekly.

Skills

Field service repair

Electronics theory

Troubleshooting

English communication

Education

Associate degree in electronics

Job description

Brief Description

United Medical Systems/AKSM is a mobile healthcare services company offering shared service programs with an emphasis on delivering advanced technologies and cost- efficient solutions in the clinical areas of Urology. We are confident our partners, including healthcare facilities, physicians and their patients, all benefit from the enhanced medical capabilities that UMS provide. It is our dedicated and accomplished clinical and service teams that promote our goals and ensure the well-being of our customers nationwide.

Field Service Engineer

Job Summary

Report to Service Center and/or travel to Customer Sites to perform daily tasks associated with the upkeep and repair of mobile medical equipment. Travel outside local territory as needed - up to but not limited to 20% overnight. Work under direction of the Service Manager and complete assigned tasks. Initial focus on URS Holmium Laser units. Developmental training will be provided for additional Urological surgery devices that perform MR Fusion Prostate Biopsy and ESWL Lithotripsy (including X-ray and Ultrasound).

Qualifications

• 3 years of relevant experience in field service repair or engineering
• Possess a two-year degree in electronics or equivalent years of directly related experience
• Understanding of electronics theory / Proven experience working with electronics and schematics
• Proven analytical, problem solving, and troubleshooting skills using test equipment
• Strong mechanical skills with the ability to use hand and power tools
• The ability to fluently read, write, understand and communicate in English

Essential Responsibilities/Duties/Functions/Tasks

• Complete all service training provided by UMS and Respective Manufactures.
• Perform Preventative Maintenance (PM) in accordance with UMS, State, Federal, and Manufacture intervals.
• Troubleshoot and repair equipment per manufacturer guidelines utilizing appropriate diagnostic equipment and tools.
• Submit all service reports, preventative maintenance records, used parts, and expense reports on a weekly basis.
• Travel up to but not limited to 20% overnight.
• Maintain Company provided Service vehicle.
• Maintain a working knowledge of all equipment.
• Field service calls and perform necessary work in accordance with UMS protocol.
• In the event of equipment failure, follow current department procedures.
• Submit and discuss weekly itinerary with Service Manager.
• Maintain 24/7 availability for communication.
• Track and order spare parts as needed.

Special Work Requirements

• Ability to perform daily physical labor including lifting, pushing, and pulling heavy machinery
• Maintain a clean driving record.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time