Field Service Engineer

Veeco Instruments Inc.; Hillsboro (OR); On-site; USD 70,498 - 93,998; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

ESPP

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Commuter Benefits

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Emergency Travel Assistance

Job summary

Veeco Instruments Inc. is seeking a Field Service Engineer eager to learn Veeco's Laser-based Annealing technology and drive customer satisfaction.

The successful candidate will be responsible for supporting a strategic customer with the objective of adopting a new technology through installation and start-up, sustaining and troubleshooting of Semiconductor equipment. Position involves domestic and international travel (as needed) for training and support of other accounts.

Qualifications

• Bachelor's degree in Engineering or related technical field, preferably Electrical and Optical.
• At least 5 years of experience in a technical service, field service, or customer support position.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Adhere to safety and confidentiality policies.
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following upon all customer's and Veeco's protocols related to safety and security.
• Isolate and resolve equipment and systems malfunctions and take corrective action.
• Assist with the implementation of new processes, methods, and designs.
• Develop relationships with the customer to ensure high customer satisfaction and retention.
• Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site.
• Escalate and communicate all tool actions/events and daily activities in field service reports.

Skills

Communication skills

Safety awareness

Troubleshooting

Microsoft Office

Education

Bachelor's degree in Engineering

Electrical and Optical specialization

Tools

Semiconductor equipment knowledge

Microsoft Office

Job description

Field Service Engineer

Location: US - OR

Requisition ID: 20065

About Veeco

You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco'sLaserbasedAnnealingtechnology and drive customer satisfaction.The successful candidate willbe responsible forsupporting astrategiccustomer with theobjectiveof adoptinga newtechnology through installation and start upsustaining andtroubleshootingof Semiconductor equipment.

Position involvesdomestic and internationaltravel (asneeded) for trainingandsupport ofotheraccounts.Positionbased inHillsboroOregon near ourcustomersite in.

Responsibilities

• Adhere to safety and confidentiality policies
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following uponall customer's and Veeco's protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assistwith the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Ability to driveonsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Escalate and communicateall tool actions/events and daily activities in field service reports

Qualifications

Bachlerdegree in Engineering or related technicalpreferably Electrical and Opticalarea and at least5years of experience in a technical service, field service, or customer support position isrequired. An equivalent combination of education and experience will be considered.

Knowledge, Skills, and Abilities

• Experience with Semiconductor industry safety requirements and clean room environment
• Knowledge ofannealing laser annealing, or similarOptical/Lasersemiconductor process equipmentpreferred
• Mustpossessa positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
• System integration, test, and debug skills
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work
• Proficiencyin Microsoft Office - Word, Excel, Outlook, and PowerPoint
• Ability to travel25%, occasionally on short notice; requires domestic/international travel fortrainingand supportof customer projectsacross multiple locations.

Salary and Benefits

The expected salary range for this position is $70,498 - $93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.