Field Service Engineer

Mattson Technology; Hillsboro (OR); On-site; USD 75,000 - 95,000; Full time

Job summary

Mattson Technology, Inc. is seeking a Field Service Engineer to join our Field Service Group. The role provides on-site installation, diagnostics, troubleshooting, service, and repairs of complex plasma and processing equipment at customer sites.

You will travel to customer locations, build strong relationships, perform calibrations, upgrades, and preventative maintenance, and report on activities. Five years in field service and an electronics associate degree are preferred; safety standards

Qualifications

• Five years experience in a field service engineer role dealing directly with customers, preferably in semiconductor industry.
• Associates degree in electronics or equivalent experience in the electronics field.
• Ensures all safety requirements are satisfied and current as per local and corporate requirements.

Responsibilities

• Install, calibrate, repair and maintain equipment at customer sites and troubleshoot electrical/electronic systems from block diagrams.
• Perform equipment upgrades and work independently to complete tasks.
• Develop strong customer relationships at multiple levels within the customer organization.
• Manage customer expectations and day-to-day service activities at assigned sites.
• Coordinate with end users to schedule work tasks and report on activities.
• Provide data for reports and communicate equipment issues to stakeholders.

Skills

Customer-facing

Electrical systems

Independent work

Travel readiness

Education

Associates degree in electronics

Job description

Mattson Technology, Inc. a 38-year Silicon Valley company, designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry.

Mattson Technology, Inc. offers processing equipment utilizing innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic, analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory manufacturing challenges.

In May 2016, Mattson Technology was acquired by Beijing's E-Town Capital. Our new investor's vision is that Mattson Technology, with its Silicon Valley DNA, will continue to operate as a global, market-driven technology provider serving worldwide semiconductor manufacturing customers. In July, 2025, the company successfully listed in Shanghai's STAR Exchange. As the external trade compliance environment evolves, Mattson Technology now operates independently from the parent company in product, business, and operations, serving customers outside of China.

We encourage you to consider a career at Mattson Technology. Mattson Technology recognizes that to recruit and retain a team of highly qualified employees, we must invest in our employees and therefore, we offer a comprehensive employee benefits package.

About the role

This opening is for a Field Service Engineer position in the Field Service Group. This role will be responsible for providing highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repairs of complex equipment and systems.

Key Responsibilities:

• Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
• Able to perform equipment upgrades
• Able to work independently
• Develop strong customer relationships at multiple levels in the customer organization.
• Manage customer's expectations
• Manage day-to-day service activities at assigned customer sites
• Work with end users to schedule work tasks as required
• Report and track activities including installations and equipment issues
• Perform preventative and corrective maintenance tasks as necessary
• Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.
• Interfacing with customers on technical matters
• Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
• Process experience desired to be able to run and perform basic process troubleshooting
• Drives key projects to improve equipment performance
• Travel as needed to support customers
• Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
• Support other projects as assigned by management

Requirements:

• Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry
• Associates degree in electronics or equivalent experience in the electronics field
• Ensures all safety requirement are satisfied and current as per local and corporate requirements

Equal Opportunity Employer Mattson Inc. is proud to be an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.