Field Service Engineer

Harbinger; Garden Grove (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, Dental & Vision (100% employee

Stock options

Retirement plan (401k, HSA, FSA)

PTO & Parental Leave

Vacation bonus

Wellness benefits

Phone stipend

Meals & stocked kitchens

Job summary

Harbinger, an American EV company, seeks a Field Service Engineer to support deployed fleets onsite at customer and dealer locations and contribute to prototype testing at headquarters.

You will collaborate with Engineering and external service partners to maximize fleet uptime, install charging infrastructure, and develop service procedures. The role requires 5+ years in vehicle workshops, EV/HV experience, and a Bachelor's in engineering or equivalent.

Qualifications

• 5+ years in vehicle workshop or dealer shop
• Experience with building electrical systems
• EV and HV experience
• Bachelor’s degree in engineering or equivalent
• Strong communication and ability to collaborate across disciplines
• Ability to travel up to 60% if needed

Responsibilities

• Provide field and remote fleet technical support
• Consult customers on charging infrastructure installations
• Support engineering prototype builds
• Develop service procedures and trials
• Train the service network and internal technicians
• Coordinate tools, data collection and records keeping
• Travel to customer sites and events up to 60% as required

Skills

Vehicle workshop experience

Electrical systems understanding

EV and HV experience

Willingness to travel

Strong communication

Education

Bachelor's degree in engineering or equivalent

Tools

Vector CANoe/CANalyzer

Job description

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview:

As a Field Service Engineer you will be an essential member of the Customer Deployments team. You will become a go to subject matter expert in supporting Harbingers deployed fleet, You will partner closely with Engineering and external service partners to help ensure our fleets are well supported and have maximum uptime. Work onsite at customers and dealer locations solving vehicle issues and at headquarters on prototypes. Consult customers on charge infrastructure installations in their facilities.

What you’ll Do:

• Customer fleet technical support remote
• Field support - customer fleets, special events, test support
• Consult customers about Installation of charge equipment in facility
• Engineering prototype build support
• Design for Service influencer
• Tools and shop management and organization, supplies inventory management
• Data collection
• Root cause analysis
• Equipment calibrations and records keeping
• Hands on testing
• Service procedure development and trials
• Training the trainers for service network and other internal technicians
• Expect as much as 60% travel at times

Who You Are:

• 5+ years’ work experience in a vehicle workshop and/or dealer shop
• Experience with building electrical a plus
• Strong understanding of building electrical systems
• Knowledge of electrical building codes a plus
• EV and HV experience
• Bachelor’s degree in engineering or equivalent experience
• Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
• Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
• Valid driver’s license required.
• Factory training programs through OEMs are a plus.
• Familiarity with vehicle Controller Area Network (CAN) communication
• Expertise with Vector CANoe/ CANalyzer
• Strong ability to think outside the box and find creative solutions to complex problems
• Strong understanding of vehicle systems and their interactions
• Ability to travel as required
• A creative curiosity, collaborative work ethic, hardworking enthusiasm
• Excellent communication skills and team working tendencies

Key Benefits & Perks:

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range

$120,000 — $160,000 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.