Field Service Engineer

Milestone Inc.; Fresno (CA); Remote; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Engineer to provide exceptional customer service and support for innovative laboratory equipment. This role involves extensive travel and client interaction, ensuring satisfaction through technical expertise and relationship building. With a commitment to professional development and a supportive environment, this position offers a chance to grow within a leading company in the industrial machinery and chemical manufacturing sectors. If you're ready to make a difference and thrive in a dynamic role, this opportunity is for you.

Benefits

70% Medical Premium Coverage

STD, LTD, and Basic Life Insurance

401k Contribution after 90 Days

Paid Training and Professional Development

Qualifications

• 3-5 years of successful field service experience in laboratory equipment.
• Bachelor's degree in Chemistry or Electromechanical Engineering is required.

Responsibilities

• Provide technical and service support across all product lines.
• Conduct an average of 4 client visits per week within your region.

Skills

Field Service Experience

Electromechanical Expertise

Communication Skills

Time Management

Microsoft Office Proficiency

Ability to Travel Overnight

Education

Bachelor’s Degree in Chemistry

Bachelor's Degree in Electromechanical Engineering

Tools

Salesforce

Job description

This range is provided by Milestone Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Additional compensation types

Annual Bonus

Field Service Engineer: West (Remote) Ideal location for the candidate is within 50mi of LA, Bay area, or Fresno. Must be within 2 hour drive to a major airport.

About Milestone:

Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

Who we are looking for:

We are looking for someone to join our team as a Field Service Engineer. We are looking for a motivated individual to support clients with quality customer service and support. This candidate needs to live within their territory and be a drivable distance to a major airport.

You will be responsible for providing technical and service support across all our product lines. During on-site visits you will help maintain client loyalty through education with Take-15 and driving milesCARE referrals.

The ideal candidate will be someone who can take direction and then work independently. You must be comfortable in a client facing role and with extensive overnight travel. You will be responsible for 4 client visits on average per week within your region.

What you can expect in the Field Service Engineer role at Milestone:

• Field Support: Provide field support through installation, major maintenance, and preventative maintenance (average 16 work orders per month for your region).
• Client Relationship Building: Serve as a trusted resource for clients, maintaining long-term loyalty and providing answers to technical questions in a clear and concise manner.
• Product Knowledge: Develop expertise in our equipment and become the go-to support for technical questions in the field.
• Post Sales Support: Identify additional accessories/consumables and instrument opportunities.

Required skills:

• Bachelor’s Degree in Chemistry highest priority; Bachelor's Degree in Electromechanical Engineering or Science areas
• 3-5 years of successful field service experience in laboratory equipment or supplies
• Ability to travel extensively overnight (up to 4 clients per week)
• Electromechanical expertise, and the ability to present technical information in a clear, concise manner
• Excellent oral and written communication skills, excellent time management skills, ability to work independently
• Proficiency in Microsoft Office
• Must have a valid driver's license and clean driving record

Preferred skills:

• Expertise or aptitude for inorganic and organic chemistry applications
• Experience with sample preparation or metals analysis
• Awareness of market conditions regarding products, product updates, service offerings and new technologies through available resources
• Experience with Salesforce

Benefits Milestone will offer you:

• We will cover 70% of your medical premium and 60% of any spouse/dependents
• STD, LTD, and Basic Life Insurance coverage at no cost to you
• You can contribute to the 401k after 90 days of service, we will contribute 3% of your salary after 1 year of service
• Paid training and professional development opportunities.

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Quality Assurance

Industries

Industrial Machinery Manufacturing and Chemical Manufacturing