Field Service Engineer

OGP – Optical Gaging Products; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Disability coverage

Life insurance

3+ weeks PTO

Job summary

Quality Vision International Inc. is seeking a Field Service Engineer to provide on-site installation, calibration, and repair of QVI metrology products across North America.

This full-time travel role requires technical skill and strong customer service, with occasional international travel. Responsibilities include coordinating dispatches, traveling to sites, performing service tasks, and documenting activities per QVS policies.

Qualifications

• Requires an associate degree or 2+ years of engineering/tech/physics education, or equivalent experience.
• Minimum 2 years of technical field service experience or related military service.
• Strong mechanical and electrical aptitude with precision measurement skills.
• Ability to read and interpret mechanical/electrical drawings and manuals.
• Proficient with computer and controller systems and diagnosing hardware/software interactions.

Responsibilities

• Receive service dispatch instructions and confirm client details and timing.
• Travel arrangements and on-site service for QVI metrology products.
• Install, calibrate, diagnose, repair, and document service activities.
• Maintain communication with HQ and customers, and prepare reports and logs.
• Identify upgrade opportunities and relay leads to home office.

Skills

Mechanical aptitude

Electrical aptitude

Math skills

Communication skills

Education

Associate degree in engineering/technology/physics

Tools

Dial indicators

Calipers

Multimeters

Job description

Description

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

Schedule: Monday - Friday, 8:00am-5:00pm

Salary: $55,000-$75,000 annually, based on experience.

The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro‑Metrology).

Role and Responsibilities

• Receive service dispatch instructions via email or phone identifying product, customer, issue, and timing.
• Make direct contact with customer to confirm details on location and timing for arrival.
• Arrange and book travel.
• Arrive on‑site with company‑provided and personal tools and commence work.
• Maintain contact with QVS headquarters and customer on progress and needs.
• Complete service call and efficiently complete service reports, logs and expense reports per QVS policies.
• While on‑site, recognize product upgrade opportunities and collaborate with the home office to communicate leads.
• Demonstrate initiative and self‑awareness on training needs and proactively communicate to manager.

Requirements

• Education: 2‑year degree in engineering, technology or physics required. In lieu of degree, 4 years of equivalent related work or military experience will be considered.
• Experience: Minimum 2 years of technical hands‑on field service or similar military experience in calibration, diagnosis and repair of complex systems.
• Strong mechanical & electrical aptitude. Experience using dial indicators, calipers, multimeters, precision levels, etc.
• Strong math skills and knowledge of units with ability to think “small” (micrometers, micro‑inches, micro‑radians, arc‑seconds, etc.).
• Ability to read and interpret mechanical and electrical drawings, specifications and manuals.
• Computer and controller experience. Knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.

Soft Skill Requirements

• Ability to work independently and be resourceful; react quickly in dynamic environments.
• Convey technical status to customers in clear, honest, professional tone to reinforce relationship.
• Endurance to sustain a full‑time travel assignment.
• Strong attention to detail; maintain quality documentation as ISO‑accredited organization requires.

Physical and/or Environmental Requirements

• Physical fitness and flexibility sufficient to contort into, beneath, and around QVI products to perform service tasks.
• Ability to sit for extended periods during an 8‑hour shift and use standard office equipment.
• Ability to drive a car for extended periods and travel via air domestic or internationally as needed.
• Ability to lift and carry items up to 50 pounds without assistance.
• Manual dexterity and visual acuity to work with machine parts and observe fine details.
• Located within 1 hour of an airport preferred.
• Ability to move through customer locations with flat surfaces and stairs; ascend/descend ladders safely.
• Ability to walk long distances during customer locations and between sites.

What We Offer: Benefits & Perks

At QVI, we invest in your health, your future, and your family. Here is a look at the comprehensive rewards package you will enjoy as part of our team:

Exceptional Health & Wellness

• Free individual healthcare: We pay 97–100% of premiums on our most affordable HDHP—meaning $0 premium costs for single employee coverage.
• Full disability coverage: Peace of mind with 100% employer‑paid short‑term and long‑term disability insurance.
• Life insurance: Fully employer‑paid life insurance policy to protect you and your loved ones.

Generous Time Off from Day One

• 3+ weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time.
• Milestone increases: Earn more days off after hitting your 5‑year and 10‑year anniversaries.
• 10 paid holidays: Enjoy 10 designated paid company holidays throughout the year.

Continuous Growth & Family Support

• $7,000 tuition reimbursement: Advance your career with up to $7,000 annual tuition assistance.
• Dependent scholarships: Specialized college scholarship programs for children of QVI employees.

Financial Growth & Incentives

• 5% 401(k) match: Build your retirement fast with company contributions up to 5% of your gross wages.
• Annual bonuses: Boost your earnings with annual discretionary bonuses (available for non‑commission roles).
• $1,500 referral rewards: Earn extra cash for recruiting top talent to the team.
• EV incentives: Free on‑site electric vehicle charging stations and cash reimbursement toward buying a qualified EV.

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.